The authors’ affiliations are, respectively, Bentley University, 175 Forest Street, AAC 333, Waltham, MA 02452; Anderson School of Management, University of New Mexico, Albuquerque, NM 87131-0001; School of Management, Marist College, Poughkeepsie, NY 12601. E-mails: email@example.com, firstname.lastname@example.org, email@example.com.
Just Tell Me! Making Alternative Dispute Resolution Systems Fair
Article first published online: 2 SEP 2010
© 2010 Regents of the University of California
Industrial Relations: A Journal of Economy and Society
Volume 49, Issue 4, pages 524–543, October 2010
How to Cite
BLANCERO, D. M., DelCAMPO, R. G. and MARRON, G. F. (2010), Just Tell Me! Making Alternative Dispute Resolution Systems Fair. Industrial Relations: A Journal of Economy and Society, 49: 524–543. doi: 10.1111/j.1468-232X.2010.00615.x
- Issue published online: 2 SEP 2010
- Article first published online: 2 SEP 2010
This study investigates fairness perceptions of alternative dispute systems utilizing a policy capturing design and a sample of four hundred and fifty non-union, non-management employees from seven organizations. The communication surrounding the decision, the level of employee input, and the composition of the grievance panel had larger effects on overall fairness perceptions than did outcome. Unfavorable outcomes that were reached by fair processes generate higher distributive justice ratings than favorable outcomes reached by unfair processes.