Implementing TQM: top down or bottom up?

Authors

  • Laurie Hunter,

    Search for more papers by this author
    • 1

      Laurie Hunter is Professor of Applied Economics in the Department of Social and Economic Research, University of Glasgow. P. B. Beaumont is Professor in the same Department.

  • P. B. Beaumont

    Search for more papers by this author
    • 1

      Laurie Hunter is Professor of Applied Economics in the Department of Social and Economic Research, University of Glasgow. P. B. Beaumont is Professor in the same Department.


Abstract

Here the authors examine the challenges posed by the phased introduction of TQM in an organisation. Longitudinal study shows that the phased approach has experienced difficulties which are examined in the context of the debate as to where in the organisation the leading edge of change is best located.

Ancillary