Resistance as emotional work: the Australian and Canadian non-profit social services


  • Donna Baines is Professor at McMaster University—Labour Studies.

Donna Baines, McMaster University—Labour Studies, 1280 Main St., W Hamilton, Canada L8S 4M4; email:


Drawing on data collected as part of a larger qualitative study of the experience of restructuring in the non-profit social services in Canada and Australia, this article argues that resistance, including social unionism, is often a complex form of emotional labour and a source of deep satisfaction for care workers in the non-profit social services.