Resistance as emotional work: the Australian and Canadian non-profit social services

Authors

  • Donna Baines

    Corresponding author
    1. McMaster University—Labour Studies
      Donna Baines, McMaster University—Labour Studies, 1280 Main St., W Hamilton, Canada L8S 4M4; email: bainesd@mcmaster.ca
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  • Donna Baines is Professor at McMaster University—Labour Studies.

Donna Baines, McMaster University—Labour Studies, 1280 Main St., W Hamilton, Canada L8S 4M4; email: bainesd@mcmaster.ca

ABSTRACT

Drawing on data collected as part of a larger qualitative study of the experience of restructuring in the non-profit social services in Canada and Australia, this article argues that resistance, including social unionism, is often a complex form of emotional labour and a source of deep satisfaction for care workers in the non-profit social services.

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