Donna Baines is Professor at McMaster University—Labour Studies.
Resistance as emotional work: the Australian and Canadian non-profit social services
Version of Record online: 23 MAR 2011
© 2011 The Author(s). Industrial Relations Journal © 2011 Blackwell Publishing Ltd
Industrial Relations Journal
Volume 42, Issue 2, pages 139–156, March 2011
How to Cite
Baines, D. (2011), Resistance as emotional work: the Australian and Canadian non-profit social services. Industrial Relations Journal, 42: 139–156. doi: 10.1111/j.1468-2338.2011.00616.x
- Issue online: 23 MAR 2011
- Version of Record online: 23 MAR 2011
Drawing on data collected as part of a larger qualitative study of the experience of restructuring in the non-profit social services in Canada and Australia, this article argues that resistance, including social unionism, is often a complex form of emotional labour and a source of deep satisfaction for care workers in the non-profit social services.