Caroline Lloyd is a Professor and Jonathan Payne is a Senior Researcher at the School of Social Sciences, Cardiff University.
Flat whites: who gets progression in the UK café sector?
Article first published online: 29 NOV 2011
© 2011 The Author(s). Industrial Relations Journal © 2011 Blackwell Publishing Ltd
Industrial Relations Journal
Volume 43, Issue 1, pages 38–52, January 2012
How to Cite
Lloyd, C. and Payne, J. (2012), Flat whites: who gets progression in the UK café sector?. Industrial Relations Journal, 43: 38–52. doi: 10.1111/j.1468-2338.2011.00656.x
- Issue published online: 13 JAN 2012
- Article first published online: 29 NOV 2011
The article examines the opportunities for, and barriers to, career progression in the UK café sector. The research finds that some workers are able to move up within organisations to reach managerial levels, regardless of their qualifications. However, the limited positions available, the nature of the work and low rewards mean that most workers either do not want progression or feel that they are unlikely to succeed.