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Emotional intelligence, its measurement and implications for the workplace


  • Susan Cartwright and Constantinos Pappas are from Manchester Business School, University of Manchester, Booth Street West, Manchester M13 9PL, UK.


The concept of emotional intelligence (EI) has attracted a huge amount of interest from both academics and practitioners and has become linked to a whole range of outcomes, including career success, life satisfaction and health. Yet the concept itself and the way in which it is measured continue to fuel considerable debate. This paper takes a critical review of the methodologies and robustness of the validation and application studies that have used EI measures. In addition, the links between EI and other related theoretical perspectives such as emotional labour are considered.

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