An earlier version of this article was presented at the 1991 annual meeting of the Speech Communication Association, Atlanta. This article is based on the author's doctoral dissertation completed at Ohio University in 1990; gratitude is extended to Sue DeWine for directing the study. Thanks to Donald G. Ellis, William J. Starosta, and David R. Woods for their helpful comments and critique. Thanks also go to Howard Giles and anonymous reviewers for their professionalism and patience throughout the editorial process.
The Use of Multiple Approaches to Conflict
A Study of Sequences
Version of Record online: 17 MAR 2006
Human Communication Research
Volume 20, Issue 4, pages 592–621, June 1994
How to Cite
NICOTERA, A. M. (1994), The Use of Multiple Approaches to Conflict. Human Communication Research, 20: 592–621. doi: 10.1111/j.1468-2958.1994.tb00336.x
- Issue online: 17 MAR 2006
- Version of Record online: 17 MAR 2006
An exploratory study is conducted that examines individuals’patterns of change in behavioral approach for a single conflict. The data were written accounts of a recent conflict in the workplace. Sequences of three approaches were analyzed using Markov probabilities. At each step in the sequence, approaches were coded high or low on three orthogonal dimensions: attention to own-view, attention to other-view, and relational disruptiveness. At the first step in the sequence, behavioral approaches tended to change to higher levels of attention to own-view, to lower levels of attention to other-view, and to lower levels of relational disruption. At the next step, behavioral approaches tended to change as follows: from high-to-low or low-to-high own-view, to low other-view, and to relational no disruption. The behavioral approach at the end of the conflict seems to differentiate single approach users from those who use multiple approaches, but only for the own-view dimension. Explanations for these findings are offered, and implications for future research—including the pursuit of Markov models of the process—are addressed.