Potential Benefits of Communication in Transactive Memory Systems


concerning this article should be addressed to: Dr. Andrea B. Hollingshead, University of Illinois, Department of Speech Communication, 702 S. Wright St. #244, Urbana, IL 61801; email: hollings@uiuc.edu.


Transactive memory theory views communication as a valuable (but not perfect) tool for learning, storing, and retrieving information from other people. In this essay, we review research on transactive memory systems and elaborate on the role of communication in the development and use of such systems. In contrast to Pavitt (2003), we believe that communication can, under some conditions, facilitate the development of an effective group memory system.