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    Pui Ting Chow, Sai On Cheung, Chiu Yan Young, Chi Kit Wah, The roles of withdrawal in the negotiator personality-tactic relationship, Journal of Business Economics and Management, 2015, 16, 4, 808

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  2. 2
    Debra Grace, Joseph Lo Iacono, Value creation: an internal customers’ perspective, Journal of Services Marketing, 2015, 29, 6/7, 560

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  3. 3
    Mara Olekalns, Philip L. Smith, Negotiation Sequences, The International Encyclopedia of Interpersonal Communication,
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    Michael E. Roloff, Power and Negotiation, The International Encyclopedia of Interpersonal Communication,