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Keywords:

  • Patient satisfaction;
  • operative birth;
  • communication;
  • quality improvement;
  • outcome assessment

Objective  To assess the feasibility and validity of a maternal satisfaction measurement tool, the SaFE study Patient Perception Score (PPS), after operative delivery.

Design  Cross-sectional survey.

Setting  A large maternity unit in England.

Sample  150 women who had had an operative birth.

Methods  We recruited women within 24 hours of birth and quantified their satisfaction with two questionnaires: PPS, and the Mackey Childbirth Satisfaction Rating Scale (CSRS; modified).

Main Outcome Measures  Participation rate to determine feasibility; Cronbach’s alpha as measure of internal consistency; PPS satisfaction scores for groups of accoucheurs of different seniority to assess construct validity; correlation coefficient of PPS scores with total scores from the CSRS questionnaire to establish criterion validity.

Results  Participation rate approached 85%. We observed high scores for most births except a few outliers. Internal consistency of the PPS was high (Cronbach’s alpha = 0.83). Total PPS scores correlated strongly with total CSRS scores (Spearman’s r = 0.64, < 0.001).

Conclusions  The PPS is a simple and valid tool for patient-centred assessments. High scores were observed for most births but there were a small minority of accoucheurs who consistently scored poorly and these data could be used during appraisal and training.