SEARCH

SEARCH BY CITATION

References

  • 1
    Berry, L. On Great Service: A Framework for Action. New York: The Free Press, 1995.
  • 2
    Cullen, R. Perspectives on user satisfaction surveys. Library Trends 2001, 49, 6623.
  • 3
    Nitecki, D. Changing the concept and measure of service quality in academic libraries. The Journal of Academic Librarianship 1996, 22, 181.
  • 4
    La Rochefoucauld, F. Réflexions; ou, Sentences et maximes morales, précédées d’un portrait de La Rochefoucauld par lui-meme et suivi des maximes posthumes, des Maximes supprimées et de Réflexions diverses. Paris: R. Hilsum, 1932.
  • 5
    Thompson, B. The Origins/Birth of LibQUAL+®, 2007. Available from: http://www.coe.tamu.edu/~bthompson/libbirth.htm (accessed 10 September 2007).
  • 6
    Zeithaml, V., Parasuraman, A. & Berry, L. Delivering Quality Service: Balancing Customer Perceptions and Expectations. New York: Free Press 1990: 16.
  • 7
    Thompson, B. Measuring user perceptions of library service quality: an introduction to LibQUAL+™. Czech and Slovakian Library Information Network (CASLIN) Conference, Prague, Czech Republic, June 2006: 1.
  • 8
    Thompson, B., Kyrillidou, M. & Cook, C. On-premises library versus Google™-like information gateway usage patterns: a LibQUAL+® study. Portal: Libraries and the Academy in press.
  • 9
    Cook, C. (ed.). The maturation of assessment in academic libraries: the role of LibQUAL+™. Performance Measurement and Metrics 2002, 3, 34112.
  • 10
    Heath, F., Kyrillidou, M. & Askew, C. (eds). Libraries act on their LibQUAL+™ findings: from data to action. Journal of Library Administration 2004, 40, 1239.
  • 11
    Kyrillidou, M. & Persson, A.-C. The new library user in Sweden: a LibQUAL+™ study at Lund University. Performance Measurement and Metrics 2006, 7, 4553.
  • 12
    Lee, T. Exploring outcomes assessment: The AAHSL LibQUAL+™ Experience. Journal of Library Administration 2004, 40, 4958.
  • 13
    LaBeause, J. H. LibQUAL+™ in a Problem-Based Learning (PBL) Medical School: the case study of the medical library and Payton T. Anderson Learning Resources Center (LRC) at Mercer University School of Medicine in Macon, Georgia. Journal of Library Administration 2004, 40, 5972.
  • 14
    Forsman, R. B. The evolution and application of assessment strategies at the University of Colorado Health Sciences Center. Journal of Library Administration 2004, 40, 7382.
  • 15
    Peterson, R., Murphy, B., Holmgren, S. & Thibodeau, P. The Libqual+™. Challenge: An Academic Medical Center's Perspective, Duke University. Journal of Library Administration 2004, 40, 8398.
  • 16
    Shedlock, J. & Walton, L. An academic medical library using LibQUAL+™: the experience of the Galter Health Sciences Library, Northwestern University. Journal of Library Administration 2004, 40, 99110.
  • 17
    Lock, S. & Town, S. J. LibQUAL™ in the UK: a brief report on the UK pilot. SCONUL Newsletter 2003, 29, 810.
  • 18
    Eldredge, J. Evidence-based librarianship: an overview. Bulletin of the Medical Library Association 88, 289302.
  • 19
    Thompson, B. (ed.). Score Reliability. Thousand Oaks, CA: Sage, 2003.
  • 20
    Thompson, B., Kyrillidou, M. & Cook, C. How you can evaluate the integrity of your library service quality data: intercontinental LibQUAL+® analyses used as concrete heuristic examples. In: 2006 Proceedings of the Library Assessment Conference: Building Effective, Sustainable, Practical Assessment. Washington DC. Association of Research Libraries 2007: 1531.
  • 21
    Cook, C., Heath, F., Thompson, R. L. & Thompson, B. Score reliability in web- or Internet-based surveys: unnumbered graphic rating scales versus Likert-type scales. Educational and Psychological Measurement 2001, 61, 697706.
  • 22
    Cook, C. & Thompson, B. Psychometric properties of scores from the web-based LibQUAL+™ study of perceptions of library service quality. Library Trends 2001, 49, 585604.
  • 23
    Thompson, B. Cook, C & Thompson, R. L. Reliability and structure of LibQUAL+™ scores: measuring perceived library service quality, Portal: Libraries and the Academy 2002, 2, 312.
  • 24
    Bruce T. & Colleen, C. Stability of the reliability of LibQUAL+™ scores: a ‘reliability generalization’ meta-analysis study. Educational and Psychological Measurement 2002, 62, 73543.
  • 25
    Thompson, B., Cook, C. & Kyrillidou, M. Concurrent validity of LibQUAL+™ scores: what do LibQUAL+™ scores measure? Journal of Academic Librarianship 2005, 31, 51722.
  • 26
    Thompson, B. Foundations of Behavioral Research: An Insight-Based Approach. New York City: Guilford, 2006.
  • 27
    Cook, C. & Heath, F. Users’ Perceptions of Library Service Quality: A ‘LibQUAL+™’ Qualitative Study. Library Trends 2001, 49, 5545.