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References

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    Marshall, J. G. Clinical librarians join health-care team to offer service directly. Canadian Library Journal 1983, 36, 238.
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    Marshall, J. G. & Neufeld, V. R. A randomized trial of librarian educational participation in clinical settings. Journal of Medical Education 1981, 56, 40916.
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    Marshall, J. G. & Haynes, R. B. Patient education and health outcomes: implications for library services. Bulletin of the Medical Library Association 1983, 7, 25962.
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    Marshall, J. G. Diffusion of innovation theory and end-user searching. Library and Information Science Research 1990, 12, 5569.
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    Marshall, J. G. The perceived complexity of database searching among end-users: a multivariate analysis. Canadian Journal of Information Science 1987, 12, 8997.
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    Marshall, J. G. A development and evaluation model for a consumer health information service. Canadian Journal of Information Science 1992, 17, 117.
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    Marshall, J. G. The impact of the hospital library on clinical decision making: the Rochester study. Bulletin of the Medical Library Association 1992, 80, 16978.
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    King, D. N. The contribution of hospital library services to patient care. Bulletin of the Medical Library Association 1987, 75, 291301.
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    Mintzberg, H. The Nature of Managerial Work. New York: Harper & Row, 1973.
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    Marshall, J. G. The Impact of the Special Library on Corporate Decision Making. Washington, DC: Special Libraries Association 1993.
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    Marshall, J. G. Health Canada libraries: past, present and future. In: Orna, E. (ed.). Practical Information Policies. Aldershot: Gower, 1999: 25165.
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    EBLIP4. Fourth International Conference on Evidence-Based Library and Information Practice. Papers available from: http://www.eblip4.unc.edu/ (accessed 10 September 2007).
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    Association of Research Libraries (ARL). Libqual+. Charting Library Service Quality. Available from: http://www.libqual.org/ (accessed 10 September 2007).
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    Library Assessment Conference. Available from: http://www.libraryassessment.org/ (accessed 10 September 2007).
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    Dudden, R. F. Using Benchmarking, Needs Assessment, Quality Improvement, Outcome Measurement, and Library Standards: A How-to-Do-It Manual (a Medical Library Association Book), New York: Neal-Schuman, 2007.
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    Marshall, J. G. & Inglis, J. The Benchmarking Tool Kit. Toronto: Canadian Health Libraries Association, 1998.
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    Americans for Libraries Council. Worth their Weight: An Assessment of the Evolving Field of Library Valuation. Available from: http://www.lff.org/documents/WorthTheirWeight_002.pdf (accessed 10 September 2007).