• Behaviour;
  • attendance;
  • exclusion;
  • multi-agency work

This paper considers the implementation and impact in schools of the Behaviour Improvement Programme (BIP) and the role within it of Behaviour and Education Support Teams (BESTs). It sets out the background to the introduction of the programme, describes how it was implemented and evaluated, considers its impact on behaviour, attendance and exclusions, and outlines the factors that contributed towards its effectiveness. The specific role and activities of BESTs are described and the nature of their work with pupils, parents, teachers and schools. The difficulties that they experienced are described and factors contributing to effective working.