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Comparison of Telephone with World Wide Web-Based Responses by Parents and Teens to a Follow-Up Survey after Injury

Authors

  • Frederick P. Rivara,

    1. Harborview Injury Prevention and Research Center, Box 359960, 325 Ninth Ave, Seattle WA 98104
    2. Departments of Pediatrics and Epidemiology, University of Washington, Seattle, WA
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    • Address correspondence to Frederick P. Rivara, M.D., M.P.H., Harborview Injury Prevention and Research Center, Box 359960, 325 Ninth Ave, Seattle WA 98104; e-mail: fpr@uw.edu. Thomas D. Koepsell, M.D., M.P.H., Jin Wang, Ph.D., M.S., Kenneth M. Jaffe, Monica Vavilala, M.D., Andrea Dorsch, Ph.D., and Maria Roper-Caldbeck, are with the Harborview Injury Prevention and Research Center, Seattle, WA. Frederick P. Rivara, M.D., M.P.H., is with the Departments of Pediatrics and Epidemiology, University of Washington, Seattle, WA. Thomas D. Koepsell, M.D., M.P.H., is with the Departments of Epidemiology and Health Services, University of Washington, Seattle, WA. Jin Wang, Ph.D., M.S., is with the Department of Pediatrics, University of Washington, Seattle, WA. Kenneth M. Jaffe, M.D., is with the Departments of Pediatrics and Rehabilitation Medicine, University of Washington, Seattle, WA. Monica Vavilala, M.D., is with the Departments of Pediatrics and Anesthesiology, University of Washington, Seattle, WA. Andrea Dorsch, Ph.D., is with the Seattle Children's Hospital, Seattle, WA. Eileen Houseknecht, R.N., is with the Children's Hospital of Philadelphia, Philadelphia, PA. Nancy Temkin, Ph.D., is with the Departments of Biostatistics and Neurological Surgery, University of Washington. Seattle, WA. Dennis Durbin, M.D., M.S.C.E., is with the Department of Pediatrics, Center for Injury Research and Prevention, The Children's Hospital of Philadelphia, University of Pennsylvania, Philadelphia, PA.

  • Thomas D. Koepsell,

    1. Harborview Injury Prevention and Research Center, Seattle, WA
    2. Departments of Epidemiology and Health Services, University of Washington, Seattle, WA
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  • Jin Wang,

    1. Harborview Injury Prevention and Research Center, Seattle, WA
    2. Departments of Epidemiology and Health Services, University of Washington, Seattle, WA
    3. Department of Pediatrics, University of Washington, Seattle, WA
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  • Dennis Durbin,

    1. Department of Pediatrics, Center for Injury Research and Prevention, The Children's Hospital of Philadelphia, University of Pennsylvania, Philadelphia, PA
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  • Kenneth M. Jaffe,

    1. Harborview Injury Prevention and Research Center, Seattle, WA
    2. Department of Pediatrics, University of Washington, Seattle, WA
    3. Departments of Pediatrics and Rehabilitation Medicine, University of Washington, Seattle, WA
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  • Monica Vavilala,

    1. Harborview Injury Prevention and Research Center, Seattle, WA
    2. Departments of Pediatrics and Anesthesiology, University of Washington, Seattle, WA
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  • Andrea Dorsch,

    1. Harborview Injury Prevention and Research Center, Seattle, WA
    2. Seattle Children's Hospital, Seattle, WA
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  • Maria Roper-Caldbeck,

    1. Harborview Injury Prevention and Research Center, Seattle, WA
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  • Eileen Houseknecht,

    1. Children's Hospital of Philadelphia, Philadelphia, PA
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  • Nancy Temkin

    1. Departments of Biostatistics and Neurological Surgery, University of Washington. Seattle, WA
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Abstract

Objective. To identify sociodemographic factors associated with completing a follow-up survey about health status on the web versus by telephone, and to examine differences in reported health-related quality of life by method of response.

Data Sources/Study Settings. Survey about child health status of 896 parents of children aged 0–17 years treated in a hospital emergency department or admitted for a traumatic brain injury or arm injury, and 227 injured adolescents aged 14–17 years.

Study Design. The main outcomes were characteristics of those who completed a follow-up survey on the web versus by telephone and health-related quality of life by method of response.

Principal Findings. Email addresses were provided by 76.9 percent of parents and 56.5 percent of adolescents at baseline. The survey was completed on the web by 64.9 percent of parents and 40.2 percent of adolescents through email. Parents with email access who were Blacks, Hispanics, had lower incomes, and those who were not working were less likely to choose the web mode for completing the survey. Unlike adolescents, the amount of time for parents to complete the survey online was significantly shorter than completion by telephone. Differences by survey mode were small but statistically significant in some of the six functional outcome measures examined.

Conclusions. Survey mode was associated with several sociodemographic characteristics. Sole use of web surveys could provide biased data.

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