Adaptation of the Patient Feedback Survey at a Community Treatment Setting

Authors

  • Monika E. Kolodziej PhD,

    1. AdCare Hospital, Worcester, Massachusetts
    2. New England Consortium Node, National Institute on Drug Abuse Clinical Trials Network, Belmont, Massachusetts
    3. McLean Hospital, Belmont, Massachusetts
    4. Harvard Medical School, Boston, Massachusetts
    5. Department of Psychiatry, University of Massachusetts Medical School, Worcester, Massachusetts
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  • Patrice M. Muchowski ScD,

    1. AdCare Hospital, Worcester, Massachusetts
    2. New England Consortium Node, National Institute on Drug Abuse Clinical Trials Network, Belmont, Massachusetts
    3. Harvard Medical School, Boston, Massachusetts
    4. Department of Psychiatry, University of Massachusetts Medical School, Worcester, Massachusetts
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  • Nayla R. Hamdi MA,

    1. New England Consortium Node, National Institute on Drug Abuse Clinical Trials Network, Belmont, Massachusetts
    2. McLean Hospital, Belmont, Massachusetts
    3. Department of Psychology, University of Minnesota, Twin Cities, Minnesota
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  • Paula Morrissette PsyD,

    1. AdCare Hospital, Worcester, Massachusetts
    2. New England Consortium Node, National Institute on Drug Abuse Clinical Trials Network, Belmont, Massachusetts
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  • Alicen J. McGowan PhD,

    1. AdCare Hospital, Worcester, Massachusetts
    2. New England Consortium Node, National Institute on Drug Abuse Clinical Trials Network, Belmont, Massachusetts
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  • Roger D. Weiss MD

    1. New England Consortium Node, National Institute on Drug Abuse Clinical Trials Network, Belmont, Massachusetts
    2. McLean Hospital, Belmont, Massachusetts
    3. Harvard Medical School, Boston, Massachusetts
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Portions of this manuscript were presented at the 116th Annual Convention of the American Psychological Association, Boston, MA, August 14–17, 2008. Dr. Kolodziej is currently with the Department of Psychiatry at the University of Massachusetts and the New England Consortium Node. Ms. Hamdi is currently with the Department of Psychology, University of Minnesota. Address correspondence to Dr. Kolodziej, University of Massachusetts Medical School, 55 Lake Avenue North, Worcester, MA 01605. E-mail: monika.kolodziej@umassmed.edu.

Abstract

The Patient Feedback Survey is a performance improvement measure designed to assess the quality of outpatient substance abuse treatment. We modified and administered this measure to 500 individuals at a multisite treatment provider. Although the feedback scores were high in general, analyses of variance showed score variability in relation to type and length of treatment. Moreover, respondents who reported any use of marijuana, cravings for substances, or mutual-support group attendance (ie, Alcoholics Anonymous or Narcotics Anonymous) had lower feedback scores than respondents without these experiences. We highlight the importance of investigating treatment evaluations in the context of other recovery experiences. (Am J Addict 2011;21:63–71)

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