Evaluating Perceptions of the Effectiveness of the Community Advisory Panel Model for Enhancing Service Delivery to Marginalized Populations

Authors

  • Jason T. Ramsay Ph.D.,

    1. Department of Social Sciences, University of Toronto Scarborough, Toronto, Ontario, Canada
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  • Peter Smith Ph.D.,

    1. School of Public Health and Preventive Medicine, Monash University, Australia
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  • Alison Thompson Ph.D.,

    1. Department of Pharmacy, University of Toronto, Toronto, Ontario, Canada
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  • Patricia O'Campo Ph.D.,

    1. Centre for Research on Inner City Health, Li Ka Shing Knowledge Institute, St. Michael's Hospital, Dalla Lana School of Public Health, University of Toronto, Toronto, Ontario, Canada
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  • Rosane Nisenbaum Ph.D.,

    Corresponding author
    1. Centre for Research on Inner City Health, Li Ka Shing Research Institute, St. Michael's Hospital, Dalla Lana School of Public Health, University of Toronto, Toronto, Ontario, Canada
    • Department of Social Sciences, University of Toronto Scarborough, Toronto, Ontario, Canada
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  • Priya Watson MD,

    1. Department of Psychiatry, University of Toronto, Toronto, Ontario, Canada
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  • Laura Park-Wylie Ph.D.,

    1. Centre for Research on Inner City Health, Li Ka Shing Knowledge Institute, St. Michael's Hospital, Dalla Lana School of Public Health, University of Toronto, Toronto, Ontario, Canada
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  • Toba Bryant Ph.D.,

    1. Department of Social Sciences, University of Toronto Scarborough, Toronto, Ontario, Canada
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  • Reena Tandon Ph.D.,

    1. Faculty of Arts, Ryerson University, Toronto, Ontario, Canada
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  • Mohammed Farah MD, Ph.D.

    1. Centre for Research on Inner City Health, Li Ka Shing Knowledge Institute, St. Michael's Hospital, Dalla Lana School of Public Health, University of Toronto, Toronto, Ontario, Canada
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Rosane Nisenbaum, Centre for Research on Inner City Health, The Keenan Research, Li Ka Shing Research Institute of St. Michael's Hospital, Dalla Lana School of Public Health, 30 Bond St., Toronto, Ontario, Canada M5B 1W8. E-mail: nisenbaumr@smh.ca

Abstract

Objective

The objective of this study was to evaluate perceptions of the effectiveness of the Community Advisory Panels (CAPs) at St. Michael's Hospital, in Toronto, Canada.

Design and Sample

A qualitative design was employed. Participants included hospital staff, patients, Community Advisory Panel chairs, and key informants from community services in the St. Michael's Hospital catchment area.

Measures

An online survey about awareness of the CAPs and CAP accomplishments; (2) Key informants interviews; and (3) Review of memos and meeting minutes of the CAPs to assess their impact in the hospital and the community. St. Michael's Hospital was the setting of the study. Descriptive statistics were generated for the survey data. Qualitative interview data were coded for major themes. Participants included hospital staff, patients, CAP chairs, and key informants from community services in the St. Michael's Hospital catchment area.

Results

Although the CAPs initiated and implemented an array of programs and services at St. Michael's Hospital, the visibility of the CAPs and their service to the hospital and community were very low. Themes that emerged from the semistructured interviews involved the visibility, effectiveness, and role of the CAPs in the hospital.

Conclusions

Although the CAPs at St. Michael's Hospital appear to be an effective model for community responsiveness, the visibility of their work in the hospital and community was very low.

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