• 1
    Aharony L & Strasser S. Patient satisfaction: what we know about and what we still need to explore. Med Care Rev. 1993;50: 4980.
  • 2
    Di Palo MT. Rating satisfaction research: is it poor, fair, good, very good, or excellent? Arthritis Care Res. 1997;10: 42230.
  • 3
    Hahn SR, Kroenke K, Spitzer RL, et al. The difficult patient: prevalence, psychopathology, and functional impairment. J Gen Intern Med. 1996;11: 18.
  • 4
    Hahn SR, Thompson KS, Wills TA, Stern V, Budner NS. The difficult doctor-patient relationship: somatization, personality and psychopathology. J Clin Epidemiol. 1994;47: 64757.
  • 5
    Jackson JL & Kroenke K. Difficult patient encounters in the ambulatory clinic. Arch Intern Med. 1999;159: 106975.
  • 6
    Groves JE. Taking care of the hateful patient. N Engl J Med. 1978;298: 8837.
  • 7
    Walker EA, Katon WJ, Keegan D, Gardner G, Sullivan M. Predictors of physician frustration in the care of patients with rheumatological complaints. Gen Hosp Psychiatry. 1997;19: 31523.DOI: 10.1016/s0163-8343(97)00042-x
  • 8
    Lin EH, Katon W, Von Korff M, et al. Frustrating patients: physician and patient perspectives among distressed high users of medical services. J Gen Intern Med. 1991;6: 2416.
  • 9
    Hahn SR. Physical symptoms and physician-experienced difficulty in the physician-patient relationship. Ann Intern Med. 2001;134: 897904.
  • 10
    Kane RL, Maciejewski M, Finch M. The relationship of patient satisfaction with care and clinical outcomes. Med Care. 1997;35: 71430.
  • 11
    Kane R. Understanding Health Care Outcomes Research. Gaithersburg, Md: Aspen Publishers; 1997: 6786.
  • 12
    Cobb S. Presidential address-1976. Social support as a moderator of life stress. Psychosom Med. 1976;38: 30011.
  • 13
    Cohen S & Syme SL. Social Support and Health. Orlando, Fla: Academic Press; 1985.
  • 14
    Parkerson GR, Michener JL, Wu LR, et al. Associations among family support, family stress, and personal functional health status. J Clin Epidemiol. 1989;42: 21729.
  • 15
    Ford ME, Tilley BC, McDonald PE. Social support among African-American adults with diabetes, Part 1. Theoretical framework. J Natl Med Assoc. 1998;90: 3615.
  • 16
    Ford ME, Tilley BC, McDonald PE. Social support among African-American adults with diabetes, Part 2. A review. J Natl Med Assoc. 1998;90: 42532.
  • 17
    Bucher HC. Social support and prognosis following first myocardial infarction. J Gen Intern Med. 1994;9: 40917.
  • 18
    Carmel S. Satisfaction with hospitalization: a comparative analysis of three types of services. Soc Sci Med. 1985;21: 12439.
  • 19
    Boutin-Foster C & Charlson ME. Patients' perspectives on the problematic doctor-patient relationship. J Gen Intern Med. 1999;14: 13S.
  • 20
    Flocke SA. Measuring attributes of primary care: development of a new instrument. J Fam Pract. 1997;45: 6474.
  • 21
    Parkerson GR. User's Guide for Duke Health Measures. Durham, NC: Department of Community and Family Medicine; 1999.
  • 22
    Ware JE, Kosinski M, Keller SD. A 12-item short-form health survey. Construction of scales and preliminary test of reliability and validity. Med Care. 1996;34: 2203.
  • 23
    Deyo RA, Cherkin DC, Ciol MA. Adapting a clinical comorbidity index for use with ICD-9-CM administrative databases. J Clin Epidemiol. 1992;45: 6139.
  • 24
    Charlson ME, Pompei P, Ales KL, Mackenzie CR. A new method of classifying prognostic comorbidity in longitudinal studies: development and validation. J Chron Dis. 1987;40: 37383.
  • 25
    Concato J & Feinstien AR. Asking patients what they like: overlooked attributes of patient satisfaction with primary care. Am J Med. 1997;102: 399406.DOI: 10.1016/s0002-9343(97)00092-2