SEARCH

SEARCH BY CITATION

References

  • 1
    Rubin HR, Gandek B, Rogers WH, Kosinski M, McHorney CA, Ware JE Jr. Patients' ratings of outpatient visits in different practice settings. Results from the Medical Outcomes Study. JAMA. 1993;270: 83540.
  • 2
    Ware JE Jr, Davies AR. Behavioral consequences of consumer dissatisfaction with medical care. Eval Program Plann. 1983;6: 2917.
  • 3
    Hulka BS, Cassel JC, Kupper LL, Burdette JA. Communication, compliance, and concordance between physicians and patients with prescribed medications. Am J Public Health. 1976;66: 84753.
  • 4
    Uhlmann RF, Inui TS, Carter WB. Patient requests and expectations. Definitions and clinical applications. Med Care. 1984;22: 6815.
  • 5
    Alazri MH, Neal RD. The association between satisfaction with services provided in primary care and outcomes in Type 2 diabetes mellitus. Diabet Med. 2003;20: 48690.
  • 6
    Linn MW, Linn BS, Stein SR. Satisfaction with ambulatory care and compliance in older patients. Med Care. 1982;20: 60614.
  • 7
    Kerr EA, Hays RD, Mitchinson A, Lee M, Siu AL. The influence of gatekeeping and utilization review on patient satisfaction. J Gen Intern Med. 1999;14: 28796.
  • 8
    Schauffler HH, Rodriguez T. Availability and utilization of health promotion programs and satisfaction with health plan. Med Care. 1994;32: 118296.
  • 9
    Borowsky SJ, Cowper DC. Dual use of VA and non-VA primary care. J Gen Intern Med. 1999;14: 27480.
  • 10
    Covinsky KE, Rosenthal GE, Chren MM, et al. The relation between health status changes and patient satisfaction in older hospitalized medical patients. J Gen Intern Med. 1998;13: 2239.
  • 11
    Bidaut-Russell M, Gabriel SE, Scott CG, Zinsmeister AR, Luthra HS, Yawn B. Determinants of patient satisfaction in chronic illness. Arthritis Rheum. 2002;47: 494500.
  • 12
    Hall JA, Feldstein M, Fretwell MD, Rowe JW, Epstein AM. Older patients' health status and satisfaction with medical care in an HMO population. Med Care. 1990;28: 26170.
  • 13
    Hall JA, Milburn MA, Epstein AM. A causal model of health status and satisfaction with medical care. Med Care. 1993;31: 8494.
  • 14
    Hall JA, Dornan MC. What patients like about their medical care and how often they are asked: a meta-analysis of the satisfaction literature. Soc Sci Med. 1988;27: 9359.
  • 15
    Hall JA, Irish JT, Roter DL, Ehrlich CM, Miller LH. Satisfaction, gender, and communication in medical visits. Med Care. 1994;32: 121631.
  • 16
    Donaldson MS, Yordy KD, Lohr KN, Vanselow NA. Primary Care: America's Health in a New Era. Washington, DC: Institute of Medicine; 1996.
  • 17
    Saultz JW. Defining and measuring interpersonal continuity of care. Ann Fam Med. 2003;1: 13443.
  • 18
    Christakis DA, Mell L, Koepsell TD, Zimmerman FJ, Connell FA. Association of lower continuity of care with greater risk of emergency department use and hospitalization in children. Pediatrics. 2001;107: 5249.
  • 19
    Gill JM, Mainous AG III, Nsereko M. The effect of continuity of care on emergency department use. Arch Fam Med. 2000;9: 3338.
  • 20
    Mainous AG III, Gill JM. The importance of continuity of care in the likelihood of future hospitalization: is site of care equivalent to a primary clinician? Am J Public Health. 1998;88: 153941.
  • 21
    Parchman ML, Pugh JA, Noel PH, Larme AC. Continuity of care, self-management behaviors, and glucose control in patients with type 2 diabetes. Med Care. 2002;40: 13744.
  • 22
    O'Malley AS, Mandelblatt J, Gold K, Cagney KA, Kerner J. Continuity of care and the use of breast and cervical cancer screening services in a multiethnic community. Arch Intern Med. 1997;157: 146270.
  • 23
    Manian FA. Whither continuity of care? N Engl J Med. 1999;340: 13623.
  • 24
    Hjortdahl P. Continuity of care—going out of style? Br J Gen Pract. 2001;51: 699700.
  • 25
    Safran DG, Tarlov AR, Rogers WH. Primary care performance in fee-for-service and prepaid health care systems. Results from the Medical Outcomes Study. JAMA. 1994;271: 157986.
  • 26
    Flocke SA, Stange KC, Zyzanski SJ. The impact of insurance type and forced discontinuity on the delivery of primary care. J Fam Pract. 1997;45: 12935.
  • 27
    Kletke PR, Emmons DW, Gillis KD. Current trends in physicians' practice arrangements. From owners to employees. JAMA. 1996;276: 55560.
  • 28
    Love MM, Mainous AG III. Commitment to a regular physician: how long will patients wait to see their own physician for acute illness? J Fam Pract. 1999;48: 2027.
  • 29
    Nutting PA, Goodwin MA, Flocke SA, Zyzanski SJ, Stange KC. Continuity of primary care: to whom does it matter and when? Ann Fam Med. 2003;1: 14955.
  • 30
    Kao AC, Green DC, Davis NA, Koplan JP, Cleary PD. Patients' trust in their physicians: effects of choice, continuity, and payment method. J Gen Intern Med. 1998;13: 6816.
  • 31
    Wasson JH, Sauvigne AE, Mogielnicki RP, et al. Continuity of outpatient medical care in elderly men. A randomized trial. JAMA. 1984;252: 24137.
  • 32
    Hjortdahl P, Borchgrevink CF. Continuity of care: influence of general practitioners' knowledge about their patients on use of resources in consultations. BMJ. 1991;303: 11814.
  • 33
    Fihn SD, McDonell MB, Diehr P, et al. Effects of sustained audit/feedback on self-reported health status of primary care patients. Am J Med. 2004;116: 2418.
  • 34
    Ware JE Jr, Gandek B. Overview of the SF-36 Health Survey and the International Quality of Life Assessment (IQOLA) Project. J Clin Epidemiol. 1998;51: 90312.
  • 35
    Hall JA, Dornan MC. Meta-analysis of satisfaction with medical care: description of research domain and analysis of overall satisfaction levels. Soc Sci Med. 1988;27: 63744.
  • 36
    Webster G. Final Report on the Patient Satisfaction Questionnaire Project. Philadelphia, PA: American Board of Internal Medicine Committee on Evaluation of Clinical Competence; 1989.
  • 37
    Stump TE, Dexter PR, Tierney WM, Wolinsky FD. Measuring patient satisfaction with physicians among older and diseased adults in a primary care municipal outpatient setting. An examination of three instruments. Med Care. 1995;33: 95872.
  • 38
    Harris LE, Swindle RW, Mungai SM, Weinberger M, Tierney WM. Measuring patient satisfaction for quality improvement. Med Care. 1999;37: 120713.
  • 39
    Davies A, Ware J. GHAA's Consumer Satisfaction Survey and User's Manual. 2nd ed. Washington, DC: Group Health Association of America; 1991.
  • 40
    Jatulis DE, Bundek NI, Legorreta AP. Identifying predictors of satisfaction with access to medical care and quality of care. Am J Med Qual. 1997;12: 118.
  • 41
    Jackson JL, Chamberlin J, Kroenke K. Predictors of patient satisfaction. Soc Sci Med. 2001;52: 60920.
  • 42
    Ware JE Jr, Kosinski M, Bayliss MS, McHorney CA, Rogers WH, Raczek A. Comparison of methods for the scoring and statistical analysis of SF-36 health profile and summary measures: summary of results from the Medical Outcomes Study. Med Care. 1995;33: AS264AS279.
  • 43
    Burgess JF Jr, DeFiore DA. The effect of distance to VA facilities on the choice and level of utilization of VA outpatient services. Soc Sci Med. 1994;39: 95104.
  • 44
    Phibbs CS, Luft HS. Correlation of travel time on roads versus straight line distance. Med Care Res Rev. 1995;52: 53242.
  • 45
    Lurie N. Studying access to care in managed care environments. Health Serv Res. 1997;32: 691701.
  • 46
    Love MM, Mainous AG III, Talbert JC, Hager GL. Continuity of care and the physician-patient relationship: the importance of continuity for adult patients with asthma. J Fam Pract. 2000;49: 9981004.
  • 47
    Hjortdahl P, Laerum E. Continuity of care in general practice: effect on patient satisfaction. BMJ. 1992;304: 128790.
  • 48
    Freeman G, Hjortdahl P. What future for continuity of care in general practice? BMJ. 1997;314: 18703.
  • 49
    Moore G, Showstack J. Primary care medicine in crisis: toward reconstruction and renewal. Ann Intern Med. 2003;138: 2447.
  • 50
    Lewis JR. Patient views on quality care in general practice: literature review. Soc Sci Med. 1994;39: 65570.
  • 51
    Schers H, Webster S, Van Den Hoogen H, Avery A, Grol R, Van Den Bosch W. Continuity of care in general practice: a survey of patients' views. Br J Gen Pract. 2002;52: 45962.
  • 52
    Linder-Pelz S. Social psychological determinants of patient satisfaction: a test of five hypotheses. Soc Sci Med. 1982;16: 5839.
  • 53
    Linder-Pelz SU. Toward a theory of patient satisfaction. Soc Sci Med. 1982;16: 57782.
  • 54
    Jackson JL, Kroenke K. Patient satisfaction and quality of care. Mil Med. 1997;162: 2737.
  • 55
    Harpole LH, Orav EJ, Hickey M, Posther KE, Brennan TA. Patient satisfaction in the ambulatory setting. Influence of data collection methods and sociodemographic factors. J Gen Intern Med. 1996;11: 4314.
  • 56
    Kazis LE, Miller DR, Clark J, et al. Health-related quality of life in patients served by the Department of Veterans Affairs: results from the Veterans Health Study. Arch Intern Med. 1998;158: 62632.