A Pilot Study of Usefulness of Clinician–Patient Videoconferencing for Making Routine Medical Decisions in the Nursing Home

Authors

  • Mark R. Laflamme MD,

    1. From the *Regenstrief Institute, Inc., Indianapolis, IndianaIndiana University Center for Aging Research, Indianapolis, IndianaDepartment of Medicine, Indiana University, Indianapolis, Indiana§Wishard Health Services, Indianapolis, Indiana.
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  • David C. Wilcox MD,

    1. From the *Regenstrief Institute, Inc., Indianapolis, IndianaIndiana University Center for Aging Research, Indianapolis, IndianaDepartment of Medicine, Indiana University, Indianapolis, Indiana§Wishard Health Services, Indianapolis, Indiana.
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  • Jacquelyn Sullivan MD,

    1. From the *Regenstrief Institute, Inc., Indianapolis, IndianaIndiana University Center for Aging Research, Indianapolis, IndianaDepartment of Medicine, Indiana University, Indianapolis, Indiana§Wishard Health Services, Indianapolis, Indiana.
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  • Gunther Schadow MD,

    1. From the *Regenstrief Institute, Inc., Indianapolis, IndianaIndiana University Center for Aging Research, Indianapolis, IndianaDepartment of Medicine, Indiana University, Indianapolis, Indiana§Wishard Health Services, Indianapolis, Indiana.
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  • Donald Lindbergh MD,

    1. From the *Regenstrief Institute, Inc., Indianapolis, IndianaIndiana University Center for Aging Research, Indianapolis, IndianaDepartment of Medicine, Indiana University, Indianapolis, Indiana§Wishard Health Services, Indianapolis, Indiana.
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  • Jill Warvel,

    1. From the *Regenstrief Institute, Inc., Indianapolis, IndianaIndiana University Center for Aging Research, Indianapolis, IndianaDepartment of Medicine, Indiana University, Indianapolis, Indiana§Wishard Health Services, Indianapolis, Indiana.
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  • Heydon Buchanan,

    1. From the *Regenstrief Institute, Inc., Indianapolis, IndianaIndiana University Center for Aging Research, Indianapolis, IndianaDepartment of Medicine, Indiana University, Indianapolis, Indiana§Wishard Health Services, Indianapolis, Indiana.
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  • Terry Ising,

    1. From the *Regenstrief Institute, Inc., Indianapolis, IndianaIndiana University Center for Aging Research, Indianapolis, IndianaDepartment of Medicine, Indiana University, Indianapolis, Indiana§Wishard Health Services, Indianapolis, Indiana.
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  • Greg Abernathy MD,

    1. From the *Regenstrief Institute, Inc., Indianapolis, IndianaIndiana University Center for Aging Research, Indianapolis, IndianaDepartment of Medicine, Indiana University, Indianapolis, Indiana§Wishard Health Services, Indianapolis, Indiana.
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  • Susan M. Perkins MD,

    1. From the *Regenstrief Institute, Inc., Indianapolis, IndianaIndiana University Center for Aging Research, Indianapolis, IndianaDepartment of Medicine, Indiana University, Indianapolis, Indiana§Wishard Health Services, Indianapolis, Indiana.
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  • , Joanne Daggy,

    1. From the *Regenstrief Institute, Inc., Indianapolis, IndianaIndiana University Center for Aging Research, Indianapolis, IndianaDepartment of Medicine, Indiana University, Indianapolis, Indiana§Wishard Health Services, Indianapolis, Indiana.
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  • Richard M. Frankel MD,

    1. From the *Regenstrief Institute, Inc., Indianapolis, IndianaIndiana University Center for Aging Research, Indianapolis, IndianaDepartment of Medicine, Indiana University, Indianapolis, Indiana§Wishard Health Services, Indianapolis, Indiana.
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  • , Paul Dexter MD,

    1. From the *Regenstrief Institute, Inc., Indianapolis, IndianaIndiana University Center for Aging Research, Indianapolis, IndianaDepartment of Medicine, Indiana University, Indianapolis, Indiana§Wishard Health Services, Indianapolis, Indiana.
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  • , Clement J. McDonald MD,

    1. From the *Regenstrief Institute, Inc., Indianapolis, IndianaIndiana University Center for Aging Research, Indianapolis, IndianaDepartment of Medicine, Indiana University, Indianapolis, Indiana§Wishard Health Services, Indianapolis, Indiana.
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  • and , Michael Weiner MD ,,

    1. From the *Regenstrief Institute, Inc., Indianapolis, IndianaIndiana University Center for Aging Research, Indianapolis, IndianaDepartment of Medicine, Indiana University, Indianapolis, Indiana§Wishard Health Services, Indianapolis, Indiana.
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Address correspondence to Mark R. Laflamme, MD, Regenstrief Institute, Inc, 1050 Wishard Blvd, 5th floor, Indianapolis, IN 46202. E-mail: mlaflamme@regenstrief.org

Abstract

Objectives: To pilot and assess the role of videoconferencing in clinicians' medical decision-making and their interactions with nursing home residents (NHRs).

Design: Paired virtual and bedside examinations. Face-to-face (FTF) examination of NHRs by off-site clinicians immediately followed videoconferencing between the same clinician–NHR pair.

Setting: A 240-bed, county-managed, urban nursing home.

Participants: NHRs (n=35) and clinicians (n=3) receiving or providing routine care between 2002 and 2003.

Measurements: Orders generated by clinicians, clinicians' ratings of videoconferencing, and coded review of video encounters. After both examinations, clinicians rated the encounters and generated orders necessary for NHRs. Orders were categorized and counted according to timing (before or after the FTF visit). Clinician–NHR interactions were assessed using coding videos with a 31-item instrument.

Results: For 71% of the encounters, clinicians stated that videoconferencing facilitated their assessment. Difficulties included sound quality (19%) and participants' familiarity with videoconferencing (7%). Although NHRs were alert in 50% of encounters, 62% of alert NHRs did not indicate understanding of the recommended treatment.

Conclusion: FTF examination was superior for most assessments, but videoconferencing was judged to be valuable, especially for wound care. Even when NHRs were alert, informed medical decision-making by NHRs with their clinicians was limited. Enhancing videoconferencing quality and providing more training about informed decision-making using videoconferencing might improve the effectiveness of the technology.

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