• wheelchairs;
  • durable medical equipment;
  • outcome and process assessment;
  • activities of daily living;
  • physical therapy

Objectives: To determine the effect of differing methods of dispensing wheelchairs.

Design: Quasi-experimental by day of week.

Setting: Department of Veterans Affairs Medical Center.

Participants: Eighty-four community-dwelling, cognitively intact patients prescribed a standard manual wheelchair.

Intervention: A multifactorial intervention consisting of an expert physical/occupational therapist who used a scripted evaluation that included an evaluation based on medical record review and self-reported and physical performance measures; individualization of the wheelchair and initiation of orders for additional occupational/physical therapy, equipment, or home modifications as needed; multimodal patient education; and telephone follow-up at 3 and 6 weeks.

Measurements: The primary outcome was amount of wheelchair use. Secondary outcomes were shoulder pain, wheelchair comfort and confidence, and home modifications.

Results: The intervention group had significantly greater wheelchair use than usual care at 2 weeks, 3 months, and 6 months (P=.01). Wheelchair use declined monotonically over time for the entire study sample (P<.001). There were no significant differences between the two groups in shoulder pain, wheelchair comfort or confidence, or home modifications.

Conclusion: New wheelchair owners used the wheelchair more often if they received it from an expert therapist using a multifactorial intervention.