• dementia;
  • Alzheimer's Association;
  • healthcare delivery;
  • community-based organizations;
  • coordination of care


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  2. Abstract

OBJECTIVES: To determine whether a practice redesign intervention coupled with referral to local Alzheimer's Association chapters can improve the quality of dementia care.

DESIGN: Pre–post intervention.

SETTING: Two community-based physician practices.

PARTICIPANTS: Five physicians in each practice and their patients aged 75 and older with dementia.

INTERVENTION: Adaptation of the Assessing Care of Vulnerable Elders (ACOVE)-2 intervention (screening, efficient collection of clinical data, medical record prompts, patient education and empowerment materials, and physician decision support and education). In addition, physicians faxed referral forms to local Alzheimer's Association chapters, which assessed patients, provided counseling and education, and faxed information back to the physicians.

MEASUREMENTS: Audits of pre- (5 per physician) and postintervention (10 per physician) medical records using ACOVE-3 quality indicators for dementia to measure the quality of care provided.

RESULTS: Based on 47 pre- and 90 postintervention audits, the percentage of quality indicators satisfied rose from 38% to 46%, with significant differences on quality indicators measuring the assessment of functional status (20% vs 51%), discussion of risks and benefits of antipsychotics (32% vs 100%), and counseling caregivers (2% vs 30%). Referral of patients to Alzheimer's Association chapters increased from 0% to 17%. Referred patients had higher quality scores (65% vs 41%) and better counseling about driving (50% vs 14%), caregiver counseling (100% vs 15%), and surrogate decision-maker specification (75% vs 44%). Some quality indicators related to cognitive assessment and examination did not improve.

CONCLUSION: This pilot study suggests that a practice-based intervention can increase referral to Alzheimer's Association chapters and improve quality of dementia care.

Dementia is a common problem in older persons, reaching epidemic prevalence in those aged 85 and older.1 Although appropriate care for this disorder has been identified,2–5 the care provided for dementia has been poor. For example, studies of community practice have found that only approximately one-third of recommended care processes for dementia were performed.6,7 Moreover, a practice redesign intervention, Assessing Care of Vulnerable Elders-2 (ACOVE-2),8 did not improve dementia care, although it substantially improved the quality of care for falls and urinary incontinence.9 Examination of the deficiencies in these studies reveals that physicians performed better on the medical components (e.g., ordering tests, discussing and prescribing medications) than on the counseling and educational aspects of dementia care. This may be due to inadequate knowledge of physicians about community resources and behavioral management needed to optimally care for patients with dementia. Moreover, there is little time during the office visit for physicians to provide counseling and support for caregivers.

One approach that physicians can use to enhance counseling and supportive care for patients with dementia is to partner with community-based organizations. Specifically, Alzheimer's Association chapters provide patient and family education, offer and arrange counseling, and facilitate the use of needed community services. However, the medical community and local Alzheimer's Association chapters have operated independently in parallel systems, with little communication or collaboration. A few research and demonstration projects that have linked large, integrated healthcare systems to Alzheimer's Association chapters7,10,11 and one pilot study that linked community-based physician practices to an Alzheimer's Association chapter12 have shown improvements in physician knowledge, practices, and attitudes; greater patient and family caregiver satisfaction; and improvement in other psychosocial outcomes. However, these linkages have been difficult to implement and sustain, particularly in smaller practices and those with little infrastructure.

To improve the quality of care that primary care physicians provide for dementia, the ACOVE-2 intervention was strengthened in three ways. First, a quality improvement component was added that provided feedback to the providers on their baseline performance. Second, focus groups were conducted to identify physician perceptions of unmet needs in managing dementia patients.13 Third, the project teams worked with the practices to customize the intervention to meet these unmet needs and to improve quality of care, including establishing referral linkages to local Alzheimer's Association chapters to strengthen the patient and family education and community services components. The new ACOVE-AD intervention was then piloted in two community-based practices, and quality of dementia care was measured before and after the intervention.


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  2. Abstract

The project had two components: a quality improvement component and a research component. The University of California at Los Angeles institutional review board approved the research component. Alzheimer's Association chapters in California and Washington state identified one community-based physician practice in each of these geographic areas that agreed to participate. Practice A is in a large multispecialty clinic with more than 150 primary care and specialty physicians in most areas of medicine. It is housed in a large building with substantial on-site infrastructure. Practice B is located in a smaller office that is part of a 71-physician organization that also has several hundred affiliated and contracted physicians. Practices were not remunerated for implementing the intervention, although medical groups received a small compensation to offset expenses associated with chart review and other research aspects of the project.

The project was conducted in two phases: provider focus groups to guide intervention modification and a pilot of the modified intervention. Four focus groups were held to learn what busy primary care physicians perceive to be the most important components in the management of dementia, obstacles to such care, and how to meet these needs.13 Focus group findings highlighted the importance of establishing effective community connections, including more physician referrals to local Alzheimer's Association chapters and transmission of information from the chapters back to physicians. The quality improvement component began with providing participating physicians (5 at each site) the results of audits of the medical records of five of their patients (per physician) with dementia to provide a baseline of the quality of care provided. For these audits, physicians identified patients they recalled as having dementia. The practice redesign team, including two geriatricians (DBR and NSW), a nurse with expertise in practice redesign and quality measurement (CPR), and Alzheimer's chapter staff then visited the practices. At this visit, the components of the ACOVE-2 intervention were reviewed with the physicians and modified as follows.

  • Case finding—In this project, office medical assistants conducted case finding by administering a three-item recall test to patients aged 75 and older with no current diagnosis of dementia during regular office visits. Failing to recall at least two items was considered to be a positive screen. Patients already diagnosed with dementia were also included in the study.
  • Efficient collection of condition-specific clinical data—The completed case-finding tool, along with a structured visit note and supporting educational materials (available at, were added to the patient chart at the time of the scheduled office visit. The participating physicians and their staff decided how much clinical data collection (e.g., history taking) could be delegated to office staff and any alterations in clinic patient flow to facilitate data collection.
  • Medical record prompts—The structured visit note prompted physicians to address the identified condition; led them through the appropriate data collection and diagnostic and therapeutic care process, including patient education and community linkages through the local Alzheimer's Association chapters; and could serve as the permanent progress note for that visit.
  • Patient and family education materials—Simple paper patient education materials were available in the examination rooms as prepared packets for physicians to distribute to patients and families. In addition, physicians were encouraged to refer patients to local Alzheimer's Association chapters. Based on preferences expressed in the focus groups, a physician fax referral form and an Alzheimer's Association fax response form were created to standardize communication to the physician. Both forms are available at Counselors at the Alzheimer's Association were two bachelor-level social workers (at the chapter serving Site A) and one licensed clinical social worker (at the chapter serving Site B) who did this work as part of their overall responsibilities at the Alzheimer's Association.
  • Physician decision support and physician education—Two geriatricians (DBR and NSW) with expertise in physician office management of dementia worked with participating physicians on how to modify and incorporate the educational materials and Alzheimer's Association chapter information into their practices. During a 60- to 90-minute education session, physicians learned how to incorporate the recommended dementia care processes into their time-limited patient visits. Results of the baseline medical record audits were also reviewed with the physicians. A nurse (CPR) conducted a separate training session for office staff to orient them to the screening process and other intervention implementation activities.

After these visits, the practices implemented the intervention. Physicians' visit times were not adjusted to accommodate the intervention, nor were additional staff hired. Fidelity of the implementation was monitored and corrections were made as necessary. For example, when an Alzheimer's Association chapter at one site did not receive the anticipated number of referrals, the referral process was audited, and it was discovered that some fax referral forms had been placed in the chart but not faxed. Similarly, when it was learned that physicians were not referring patients with early-stage dementia because of patient and family reluctance, a conference call was held with the physicians to discuss how to present and discuss the importance of early referral with patients and their families.

At the conclusion of the pilot, clinic research staff audited up to 10 records of a different set of cognitively impaired patients for each physician. These audits included all charts of patients who had known dementia according to the screener or failed the memory screen after the intervention had been implemented. Because the sites were encouraged to include structured visit notes, screeners, and fax referral forms in the medical record, it would not have been possible to blind the reviewers as to whether the charts were pre- or postintervention. The medical record audits covered a 13-month period and were designed to determine whether ACOVE-3 quality indicators5 for dementia care had been satisfied. Quality indicators are typically “If, … then …” statements (e.g., “If a vulnerable elder screens positive for dementia, then the physician should document an objective cognitive evaluation that tests two or more cognitive domains”). A total of 18 different quality indicators were assessed.

For each quality indicator, the percentage of patients who received recommended care was divided by the number of eligible patients to compute a percentage passed score. Finally, a summary score for dementia quality of care was generated by combining the scores across all quality indicators.

Pre- and postintervention scores were compared using Fisher exact tests stratified according to medical group. In addition, the quality scores of patients who had been referred to Alzheimer's Association chapters were compared with those of patients who had not been referred using the Fisher exact test. An e-mail survey was conducted in July 2009 to determine the persistence of redesign components within the practices.


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  2. Abstract

Ten physicians participated in the project, five at each site. The mean age of physicians was 44.3±7.9. Half were male, and half were white. Most (70%) had attended medical school in the United States. The mean score on a pre-intervention knowledge test was 8.9 of 11 possible points. No significant between-site differences on physician characteristics were noted.

Over an 11-month period, 1,179 patients were screened (928 at Site A and 251 at Site B), and of these, 67 (49 at Site A and 18 at Site B) had known dementia. An additional 54 (37 at Site A and 17 at Site B) failed the three-item recall screen. Thus, 121 patients (10% of those screened) were eligible for the study (86 at Site A and 35 at Site B). The number who screened positive varied considerably across physicians, ranging from one to 43. The number of medical records audited per physician ranged from one to 15 (median 8.5).

The effects of the intervention on quality of care are presented in Table 1. Based on 47 pre- and 90 postintervention medical record audits, summary quality scores (percentage of quality indicators satisfied) rose from 38% to 46% (P<.05) after implementation of the practice redesign. Significant pre–post differences (all P<.05) were demonstrated for quality indicators measuring the assessment of functional status (20% vs 51%), discussion of risks and benefits of antipsychotics (32% vs 100%), and counseling caregivers (2% vs 30%). In contrast, scores on some quality indicators representing cognitive assessment, medication review, and the neurological examination did not improve.

Table 1. Quality Indicators Satisfied Before and After the Intervention According to Group and Total
Quality Indicator%
Site ASite BBoth Groups
Before (n=25)After (n=56)Before (n=22)After (n=34)Before (n=47)After (n=90)
  • *

    P<.05 comparing before with after.

Summary quality score44463346*3846*
Individual quality indicators
 New memory impairment
  Assessing cognition636780316953
  Reviewing medications637180566965
 New dementia
  Conducting neurological examination677160336354
  Screening for depression6710040835092
  Performing laboratory tests00033015
 Management of dementia
  Assessing functional status30511050*2051*
  Discussing cholinesterase inhibitor866750717568
  Screening for behavioral symptoms305176695458
  Managing behavioral symptoms04622512
  Discussing risk and benefits of antipsychotics5010023100*32100*
  Counseling about driving33160271320
  Counseling caregiver522042*230*
  Specifying surrogate756252276349
Referred to Alzheimer's Association09029*017*

Although Site A had a higher preintervention quality score (44% vs 33%), this difference was not significant (P=.06). Site A did not improve its summary score (P=.77). In contrast, Site B improved overall quality from 33% to 46%, a 39% increase (P=.01).

Before the intervention, no patients at either site had been referred to the Alzheimer's Association; after the intervention, 17% were referred (P<.05). Table 2 presents comparisons of care received by patients who were referred with that received by those who were not referred. Those who were referred had higher quality scores (65% vs 41%) and were more likely to receive (all P<.05) counseling about driving (50% vs 14%), caregiver counseling (100% vs 15%), and specification of a surrogate decision-maker (75% vs 44%).

Table 2. Quality Indicators Satisfied After the Intervention According to Referral to Alzheimer's Association (AA)
Quality Indicator%
Site ASite BBoth Groups
AA Referral (n=5)No AA Referral (n=51)AA Referral (n=10)No AA Referral (n=24)AA Referral (n=15)No AA Referral (n=75)
  • *

    P<.05 comparing AA referral with no AA referral.

Summary quality score6744*6534*6541*
Individual quality indicator
 New memory impairment
  Assessing cognition1006457116748
  Reviewing medications1006871447861
 New dementia
  Conducting neurological  examination100675006050
  Screening for depression1001001005010088
  Performing laboratory tests0025502013
 Management of dementia
  Assessing functional status25548833*6747
  Screening for behavioral symptoms255410056*7554
  Discussing cholinesterase inhibitor1006250896470
  Managing behavioral symptoms0513301113
  Discussing risk and benefits of antipsychotics100NA100100100100
  Counseling about driving25156311*5014*
  Counseling caregiver10015*10017*10015*
  Specifying surrogate100596311*7544*

Based on the July 2009 survey of practices, the persistence of the intervention was variable. Screening had ceased at both sites, but at Site A, some physicians had incorporated inquiring about memory problems into the review of systems, and some physicians were using the fax referral sheets. Site B continued to use the fax referral forms to the local Alzheimer's Association chapters and was expanding the program to other office sites in the practice.


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  2. Abstract

This pilot study demonstrated that community-based physician practices were able to implement the ACOVE-AD intervention and connect patients and families to local Alzheimer's Association chapters for many of the education and counseling functions that are needed for higher-quality dementia care. Although dementia care was improved when the two sites were combined, the improvement was confined to one practice. Because the sample size of practices and number of records audited at each practice were small, no conclusions can be drawn about the differences between sites and the underlying reasons. Moreover, some important quality indicators relating to assessment of cognition and physical examination did not change. In fact, the major gains were related to the care processes that the Alzheimer's Association chapters completed.

Part of the reason that quality scores were not higher may be the time frame for completing the examination for the cognitive assessment quality indicator, which specifies that at least two cognitive domains need to be assessed within 2 weeks. It is possible that many of the physicians deferred the evaluation to the next visit, which may have been more than 2 weeks after the screen was performed. Documentation of care processes is poor for history, counseling, and examination quality indicators, in general,14,15 and this may be the limiting issue. Finally, it is possible that the physician education component was not powerful enough, although baseline physician knowledge was high, suggesting that the major barriers were behavioral rather than knowledge based. One possible approach to improving poor performance of the history and examination quality indicator is to delegate components of the history and examination to midlevel providers or office staff.

Performance on a few quality indicators declined, although the decline from baseline performance was not statistically significant. One possible explanation is as follows. The preintervention cases were selected based on physician recall, which may have led to a bias in the selection of more-severe cases on which they intervened more aggressively. In contrast, the postintervention cases included dementia cases that were noted in the chart or were detected using screening and may have been less severe. A similar phenomenon was noted in a prior ACOVE study.9 In addition, it is possible that, as a result of the intervention, primary care physicians may have incorrectly expected the Alzheimer's Association to do more of the medical assessment.

Although referral to the Alzheimer's Association increased as a result of the intervention, only a minority of patients was referred. Impediments to referral included patient and family reluctance, particularly in early-stage disease, and physician lack of knowledge about the services that the Alzheimer's Association can provide.7 In addition, the way the referral is framed may be important. When implementing ACOVE-AD, it was learned that physicians need to be proactive in making referrals, including educating patients and families about the specific services that the Alzheimer's Association might provide. For example, physicians need to refer early in the course of the disease and to explain to patients that, even though the full resources of the Association might not be needed at that time, better family knowledge about the disease and resources of the Association can help prepare them to cope as the disease progresses.

The overall absolute effect size was 8%. Although no studies have examined the relationship between better dementia quality care and clinical outcomes, better overall quality of care (including dementia and other conditions) using ACOVE quality indicators demonstrated that a 10% higher quality score was significantly associated with 36% lower mortality after 500 days in multiply adjusted models.16 Hence, an 8% effect size may be clinically meaningful.

These findings build upon several successful interventions for management of Alzheimer's disease that are more resource intensive and comprehensive. In a previous study, a collaborative care management model was developed using an advance practice nurse.17 The intervention included education on communication and coping skills, legal and financial advice, patient exercise guidelines, and a caregiver guide provided by the Alzheimer's Association. The advance practice nurse contacted patients and caregivers for 1 year and provided recommendations on how to manage behavioral symptoms. Patients and their caregivers were invited to attend group support sessions. The intervention resulted in improvement in the quality of care, reduction of patients' behavioral symptoms, and alleviation of caregiver symptoms.

Another model was developed using dementia care managers (primarily social workers) facilitated by an Internet-based care management software system that communicated referrals to community agencies. Care managers made an initial in-home assessment, as-needed telephone follow up, and a formal in home reassessment every 6 months. As a result, the percentage of guidelines that were adhered to in the intervention group was approximately double that of a control group.7

Both of these models rely on the addition of another clinician to augment dementia care, which would be difficult to finance and would probably require a minimum of several practices to fill the added professional's caseload. In contrast, the ACOVE-AD model relies on existing office staff and depends more on community-based organizations, specifically the Alzheimer's Association.

For several reasons, these findings must be considered preliminary. First, only two practices participated in the program, and the number of patients assessed for quality was small. Second, the pre–post study design cannot provide the same level of evidence as a clinical trial. Third, the Alzheimer's Association chapters that participated were well staffed and able to accommodate physician referrals. It is unclear whether other chapters with limited staff would be able to provide the same services. Finally, although the physician practices were community based, they were innovative, as demonstrated by their willingness to participate in this program. It is unclear whether other practices would achieve the same results.

Although the relative effect size (approximately 20% overall and nearly 40% at site B) was considerable, the quality of care after the intervention was still below that provided for common diseases such as hypertension, stroke, and diabetes mellitus.6 Specifically, in this small study, recommended clinical history and examination components were provided only a small percentage of the time, suggesting the need to modify physician behavior more intensively or to increase delegation to other providers. Future studies also need to develop approaches that increase referral rates to the Alzheimer's Association chapter.

In summary, a practice redesign program such as the ACOVE-AD intervention, when coupled with strong linkages to community-based services such as local Alzheimer's chapters, is a promising approach to improving quality of dementia care. Such partnerships capitalize on the strength of the physician to evaluate and treat the medical conditions and the Alzheimer's Association to facilitate management of the social, emotional, and behavioral aspects of dementia.


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  2. Abstract

Conflict of Interest: The editor in chief has reviewed the conflict of interest checklist provided by the authors and has determined that the authors have no financial or any other kind of personal conflicts with this paper.

Elizabeth Edgerly and Joanne Maher: employees of the Alzheimer's Association, one of the organizations providing services that were being studied in this project. John Younger: honoraria received from the study, had patients enrolled in the study.

Author Contributions: David B. Reuben, Carol P. Roth, and Janet C. Frank: study concept and design, acquisition of subjects and data, analysis and interpretation of data, and preparation of manuscript. Susan H. Hirsch, Diane Katz, Jon Younger, Marta Murawski, Elizabeth Edgerly, and Joanne Maher: acquisition of subjects and data and preparation of manuscript. Heather McCreath: analysis and interpretation of data and preparation of manuscript. Katie Maslow and Neil S. Wenger: study concept and design, analysis and interpretation of data, and preparation of manuscript.

Sponsor's Role: None.


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  2. Abstract
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