Blood donor satisfaction and intention of future donation

Authors

  • Dorothy D. Nguyen,

    1. From the Blood Systems Research Institute, the Department of Laboratory Medicine and the Department of Epidemiology/Biostatistics, University of California, and the Blood Centers of the Pacific, San Francisco, California; and Kaiser Permanente, Redwood City, California.
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  • Deborah A. DeVita,

    1. From the Blood Systems Research Institute, the Department of Laboratory Medicine and the Department of Epidemiology/Biostatistics, University of California, and the Blood Centers of the Pacific, San Francisco, California; and Kaiser Permanente, Redwood City, California.
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  • Nora V. Hirschler,

    1. From the Blood Systems Research Institute, the Department of Laboratory Medicine and the Department of Epidemiology/Biostatistics, University of California, and the Blood Centers of the Pacific, San Francisco, California; and Kaiser Permanente, Redwood City, California.
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  • Edward L. Murphy

    1. From the Blood Systems Research Institute, the Department of Laboratory Medicine and the Department of Epidemiology/Biostatistics, University of California, and the Blood Centers of the Pacific, San Francisco, California; and Kaiser Permanente, Redwood City, California.
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  • Supported by National Heart, Lung, and Blood Institute Grant K24-HL-75036 and Blood Systems Research Institute.

Edward L. Murphy, MD, MPH, UCSF/Blood Systems Research Institute, 270 Masonic Avenue, San Francisco, CA 94118; e-mail: murphy@ucsf.edu.

Abstract

BACKGROUND: New regulatory requirements for donor eligibility challenge blood centers to recruit and retain enough donors. This study evaluated correlations between overall satisfaction with the donation process and donor demographics and the effect of both on a donor's intent to return.

STUDY DESIGN AND METHODS: An anonymous, self-administered questionnaire was given to donors at multiple sites of one blood center over a 3-week period. First-time and repeat donors were asked questions on demographic characteristics, satisfaction with the current donation process, motivation for current and future donations, and intent to return.

RESULTS: More than 75 percent of donors rated the overall donation process at 9 or 10 on a scale of 10 (mean, 9.19; standard deviation, 1.09), with female, high school–educated, and first-time donors giving higher satisfaction ratings than male, college-educated, and repeat donors, respectively (all p < 0.001). Donor satisfaction was correlated with intent to return for another donation (p = 0.002). For the current donation, donors rated altruistic motivations most highly. Medical testing was the most highly rated incentive for future donations, followed by frequent donor programs and convenient donation times and locations; preferences varied by demographic subgroup.

CONCLUSIONS: Blood donor satisfaction varies among demographic and donation history subgroups and is positively correlated with the intent to return for future donation. Although the primary motivation among all donors was altruism, incentives to future donation may need to be tailored according to demographic subgroups.

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