The authors gratefully acknowledge Editor Asoo Vakharia, the anonymous Associate Editor, and the anonymous reviewers for constructive comments. We are also grateful to Kari Tanskanen, Fabrizio Salvador, Gopesh Anand, Suzanne de Treville, and Kenneth Boyer for their comments on earlier drafts of the paper. We further gratefully acknowledge financial support from Tekes—The Finnish Funding Agency for Technology and Innovation (PROLOG and SSOC projects) and the Spanish Ministry of Science and Innovation (Grant No. ECO2010–18293: Micro-Foundations of Organizational Capabilities). Finally, we thank the employees of the participating organizations for sharing their expertise with us and critically contributing to the success of this research.
Order Management in the Customization-Responsiveness Squeeze*
Article first published online: 14 FEB 2012
© 2012 The Authors Decision Sciences Journal © 2012 Decision Sciences Institute
Volume 43, Issue 1, pages 173–206, February 2012
How to Cite
Tenhiälä, A. and Ketokivi, M. (2012), Order Management in the Customization-Responsiveness Squeeze. Decision Sciences, 43: 173–206. doi: 10.1111/j.1540-5915.2011.00342.x
- Issue published online: 14 FEB 2012
- Article first published online: 14 FEB 2012
- [Submitted: March 22, 2011. Revision received: June 1, 2011. Accepted: July 1, 2011.]
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