Service Quality and Benchmarking the Performance of Municipal Services
Article first published online: 18 MAR 2004
Public Administration Review
Volume 64, Issue 2, pages 209–220, March 2004
How to Cite
Folz, D. H. (2004), Service Quality and Benchmarking the Performance of Municipal Services. Public Administration Review, 64: 209–220. doi: 10.1111/j.1540-6210.2004.00362.x
- Issue published online: 18 MAR 2004
- Article first published online: 18 MAR 2004
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