Galit Meisler received her PhD from the University of Haifa in 2009. Her research deals with emotional intelligence in public sector organizations.
Emotions in Management and the Management of Emotions: The Impact of Emotional Intelligence and Organizational Politics on Public Sector Employees
Article first published online: 24 DEC 2009
Copyright © 2010 The American Society for Public Administration
Public Administration Review
Volume 70, Issue 1, pages 72–86, January/February 2010
How to Cite
Vigoda-Gadot, E. and Meisler, G. (2010), Emotions in Management and the Management of Emotions: The Impact of Emotional Intelligence and Organizational Politics on Public Sector Employees. Public Administration Review, 70: 72–86. doi: 10.1111/j.1540-6210.2009.02112.x
- Issue published online: 24 DEC 2009
- Article first published online: 24 DEC 2009
Readers are invited to a rendezvous with the meaning of the heart and emotions in public administration. Despite the growing interest in recent years in emotional intelligence within the managerial literature, too little has been written about emotional intelligence within the public sector. This is surprising in light of New Public Management voices that stress flexibility, responsiveness, and a focus on the needs and demands of citizens. The functionality of the heart in a mind-oriented bureaucracy is analyzed, and a model is suggested for exploring the relationship between emotional intelligence, organizational politics, and employees' performance in public agencies. This model is empirically tested in two Israeli municipalities. The results support a moderating role of emotional intelligence in the relationship between organizational politics and emotional commitment, as well as between organizational politics and employees' absenteeism. Other direct mediating effects of political perceptions and skills are noted. Implications for theory development, future empirical studies, as well as practical recommendations are suggested.