Faster? Cheaper? Better? Using ADR to Resolve Federal Sector EEO Complaints

Authors


  • Tina Nabatchi is assistant professor of public administration and international affairs in the Maxwell School of Citizenship and Public Affairs at Syracuse University. Her research focuses on dispute resolution, collaborative governance, and citizen participation in the public sector. E-mail: tnabatch@syr.edu

  • Anya Stanger is a doctoral candidate in social science in the Maxwell School of Citizenship and Public Affairs at Syracuse University. Her dissertation research focuses on prisoners of conscience in the United States, specifi cally examining how privilege and identity are mobilized in bordercrossing nonviolent activism. E-mail: aestange@syr.edu

Abstract

This article examines the Equal Employment Opportunity Commission's Management Directive 110, which requires all federal agencies to offer alternative dispute resolution (ADR) to employees with equal employment opportunity (EEO) complaints. Specifically, the article examines federal sector EEO complaint processing before and after the passage of Management Directive 110 and compares the traditional EEO procedure with the use of ADR on several indicators of case processing and case outcomes. Findings are reported in three sections: an overall analysis, an analysis of the informal stage of the process, and an analysis of the formal stage of the process. The article concludes with a discussion and directions for future research.

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