Reflections on Street-Level Bureaucracy: Past, Present, and Future


  • Evelyn Z. Brodkin is associate professor in the School of Social Service Administration at the University of Chicago. Most recently, she edited and contributed to a special symposium issue on “Street-Level Organizations: New Directions for Research” in the Journal of Public Administration Research and Theory (2011). Her new book Work and the Welfare State presents international, organizational studies that trace the advance of workfare from welfare state politics to street-level practice. The book, co-edited with Gregory Marston, is to be published by Georgetown University Press. E-mail:

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