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Relationship Between Nurses’ Organizational Trust Levels and Their Organizational Citizenship Behaviors


  • Serap Altuntas BSN, PhD,

    1. Research Assistant, Faculty of Health Sciences, Nursing Management Department, Ataturk University, Erzurum, TURKEY
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  • Ulku Baykal BSN, PhD

    1. Associate Professor, Florence Nightingale School of Nursing, Nursing Management Department, Istanbul University, Caglayan – Sisli – ISTANBUL/TURKEY
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Serap Altuntas, Ataturk University Faculty of Health Sciences, Postcode: 25240 Erzurum, TURKEY. E-mail:


Purpose: This research used a descriptive and explorative design to determine the levels of nurses’ organizational trust and organizational citizenship and to investigate relationships between the levels of organizational trust and organizational citizenship behaviors.

Design and Methods: Nurses who had completed their orientation from a total of 11 hospitals with bed capacities of 100 and located in the European district of Istanbul were included in the sample for this study. Formal, written applications and approval of the ethical committee were obtained from concerned institutions before proceeding with the data collection step. The Organizational Trust Inventory and the Organizational Citizenship Level Scale, a questionnaire form including five questions regarding nurses’ personal characteristics, were used in data collection. Data collection tools were distributed to 900 nurses in total, and usable data were obtained from 482 nurses. Number and percentage calculations and Pearson correlation analysis were used to assess research data.

Findings: The results of the present research showed that nurses had a higher than average level of trust in their managers and coworkers and they trusted more in their managers and coworkers than their institutions. The Organizational Citizenship Level Scale indicated that the behavior most frequently demonstrated by the nurses was conscientiousness, followed by courtesy and civic virtue, whereas sportsmanship was displayed to an average extent. An analysis of relationships between nurses’ level of organizational trust and their organizational citizenship behaviors revealed that nurses who trust in their managers, institutions, and coworkers demonstrated the organizational citizenship behaviors of conscientiousness, civic virtue, courtesy, and altruism more frequently.

Conclusions: The findings attained in this study indicated that the organizational trust the staff had in their institutions, managers, and coworkers influenced the organizational citizenship behaviors of conscientiousness, civic virtue, altruism, and courtesy, whereas it had no effect on sportsmanship behavior. Nurse managers should introduce studies to improve their subordinates’ organizational trust to ensure that they develop organizational citizenship behaviors, and they should support them in this process.

Clinical Relevance: These topics for nursing services will provide guidance to managers, particularly to managers of nursing services, in establishing processes to predict nurses’ organizational commitment, job satisfaction, performance, intention to leave, and other relevant issues.