The authors report no conflict of interest or relevant financial relationships.
Developing Nurse/Parent Relationships in the NICU Through Negotiated Partnership
Article first published online: 12 OCT 2010
© 2010 AWHONN, the Association of Women's Health, Obstetric and Neonatal Nurses
Journal of Obstetric, Gynecologic, & Neonatal Nursing
Volume 39, Issue 6, pages 675–683, November/December 2010
How to Cite
Reis, M. D., Rempel, G. R., Scott, S. D., Brady-Fryer, B. A. and Van Aerde, J. (2010), Developing Nurse/Parent Relationships in the NICU Through Negotiated Partnership. Journal of Obstetric, Gynecologic, & Neonatal Nursing, 39: 675–683. doi: 10.1111/j.1552-6909.2010.01189.x
- Issue published online: 2 NOV 2010
- Article first published online: 12 OCT 2010
- Accepted August 2010
- nurse/parent relationships;
- family-centered care;
- negotiated partnership;
- interpretive description
Objective: To explore parents' experience and satisfaction with care in the Neonatal Intensive Care Unit (NICU).
Design: Qualitative design using an interpretive description method.
Setting: A tertiary-level care 69-bed NICU.
Participants: Ten parents (nine mothers and one father) were interviewed.
Method: Parents were interviewed in person or via telephone, either following or close to discharge. Interviews were recorded, transcribed, and then analyzed using an evolving coding guide.
Results: All parents indicated that the relationship they developed with the bedside nurse was the most significant factor affecting their satisfaction with their NICU experience. All parents described nursing actions of perceptive engagement, cautious guidance, and subtle presence, which facilitated the development of this relationship. Further analysis of the data revealed that parents portrayed nurses in ideal nurse/parent interactions as fulfilling the roles of teacher, guardian, and facilitator.
Conclusion: Developing a collaborative and effective nurse/parent relationship is the most significant factor affecting parents' satisfaction with their NICU experience. Providing nursing care in a manner that optimizes consistency and continuity of care facilitates the ability of both parties to develop this relationship.