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Keywords:

  • discharge;
  • satisfaction;
  • best practice;
  • education;
  • family centered care;
  • multidisciplinary

Poster Presentation

  1. Top of page
  2. Poster Presentation

Purpose for the Program

Improve parent and staff satisfaction with the discharge process and complex follow-up care for the very premature or sick infant. Involve parents in the plan of care, the daily care of their infants, and their personal preferences early on.

Proposed Change

To standardize teaching, timing of education, documentation, and communication of education to better prepare parents for discharge.

Implementation, Outcomes, and Evaluation

Implementation using Plan-Do-Study-Act cycles, staff and patient satisfaction, as well as chart audits were used for measurement and feedback.

Implications for Nursing Practice

The best practice was identified and we continue to maintain the gains by evaluating satisfaction levels and random chart audits.