Purpose for the Program
Acquisition of new facilities into a health system required implementation of a nursing leadership structure for a women's strategic service unit with administrative oversight of strategy and operations for perinatal services. Acquisition of individual community facilities presented challenges and opportunities for the strategic service unit to attain standardization of practice and quality while promoting integration into a multihospital health system culture.
To develop a nursing leadership model for a women's strategic service unit to coordinate standardization of practice and quality for perinatal programs within a multihospital health system.
Implementation, Outcomes, and Evaluation
The organizational structure of the women's strategic service unit was designed with resources across the health system to maximize efficiency and availability of limited resources in low-volume programs. Women's strategic service unit nurse managers are brought together from across the health system regularly for the standardization of processes, policies, and quality initiatives to develop care practices that are consistently implemented in each program. Monthly meetings with the strategic service unit leadership team include the identification of population specific and regulatory issues for discussion and resolution, performance improvement activities, and implementation of health system initiatives. The women's strategic service unit monthly leadership team meeting forums include rotation of on-site meetings throughout the health system facilities in addition to the use of interactive technology, including Web Ex, telephone conference calls, and video conference media to maximize resource utilization while promoting interaction and collaboration.
The women's strategic service unit system leadership structure has facilitated the development of a cohesive nursing leadership team with mentoring and support for new members from existing members. Knowledge and experience shared in the women's strategic service unit leadership team interactions resulted in the implementation of optimal processes and standardization of practices across the health system. The system structure for the management of the women's strategic service unit facilitated the achievement of consistent outcomes across the health system perinatal programs for perinatal safety clinical measures, The Joint Commission Perinatal Core Measures, and women's strategic service unit blueprint dashboard measures of quality.
Implications for Nursing Practice
Centralized women's strategic service unit nursing leadership oversight and activities promoting collaboration and interaction of local nursing management supports the cohesive development of a team of nursing leaders within the specialty of women's services. The centralized health system women's strategic service unit structure promotes a support network for colleagues managing similar patient care delivery services for practice issues, population specific performance improvement activities, staff resource sharing, and mentoring and leadership development.