Chain of Resolution: A Bold New Way to Go
Article first published online: 14 JUN 2012
© 2012 AWHONN, the Association of Women's Health, Obstetric and Neonatal Nurses
Journal of Obstetric, Gynecologic, & Neonatal Nursing
Special Issue: 2012 Convention Proceedings
Volume 41, Issue s1, page S98, June 2012
How to Cite
Hardie, R. (2012), Chain of Resolution: A Bold New Way to Go. Journal of Obstetric, Gynecologic, & Neonatal Nursing, 41: S98. doi: 10.1111/j.1552-6909.2012.01361_65.x
- Issue published online: 14 JUN 2012
- Article first published online: 14 JUN 2012
- chain of resolution
Purpose for the Program
To enhance the utilization of chain of command principles in resolving everyday issues.
At Baylor All Saints Medical Center, we reinvented the terminology for chain of command to be more appropriate and updated. Our new term, “chain of resolution,” more effectively describes what staff members and leaders are doing when activating a process to quickly resolve issues and concerns regarding patient care and safety, environmental needs, equipment issues, as well as a myriad of other possibilities.
Implementation, Outcomes, and Evaluation
Leaders and frontline staff came together to rewrite policy, develop clinical vignettes for scenario-based teaching, and roll out education to all employees of Baylor All Saints. Managers, directors, and vice presidents were trained on the vignette teaching vehicle.
Implications for Nursing Practice
Staff and leaders have a better understanding of and willingness to use the chain of resolution process. The chain of resolution process is easily utilized by varying sizes of hospitals and other health care settings, such as surgery centers, and is an excellent fit for any geographic location.