Implementing an Obstetric Navigator Program
Article first published online: 14 JUN 2012
© 2012 AWHONN, the Association of Women's Health, Obstetric and Neonatal Nurses
Journal of Obstetric, Gynecologic, & Neonatal Nursing
Special Issue: 2012 Convention Proceedings
Volume 41, Issue s1, page S114, June 2012
How to Cite
McCoy, S. (2012), Implementing an Obstetric Navigator Program. Journal of Obstetric, Gynecologic, & Neonatal Nursing, 41: S114. doi: 10.1111/j.1552-6909.2012.01361_92.x
- Issue published online: 14 JUN 2012
- Article first published online: 14 JUN 2012
- care coordination;
- role development
Purpose for the Program
Describe the development of the role of obstetric navigator at a community hospital.
Current issues in labor and delivery were affecting the patient, staff, and physician experience. We created the role of obstetric nurse navigator to improve coordination of care for the obstetric patients before, during, and after birth. The goal was to improve physician satisfaction and improve Hospital Consumer Assessment of Healthcare Providers scores.
Implementation, Outcomes, and Evaluation
Implementation includes position approval, choosing the right person as the nurse navigator, and developing tools to measure outcomes. After 1 year, the navigator has improved staff, patient, and physician satisfaction.
Implications for Nursing Practice
The role of nurse navigator can be developed for any size hospital in most settings. Navigators have been shown to help patients through the maze of decisions and improve satisfaction. The role of the navigator in the obstetric setting is relatively new but has numerous benefits.