We thank Marty Murphy for his advice regarding methodological issues and for his comments on an earlier draft of this manuscript. An earlier version of this paper was presented at the 1992 meeting of the Society for Industrial and Organizational Psychology, Montreal Quebec. This research was conducted as part of the first author's Master's thesis under the direction of the second author.
The Effects of Source Credibility and Performance Rating Discrepancy on Reactions to Multiple Raters1
Article first published online: 31 JUL 2006
Journal of Applied Social Psychology
Volume 25, Issue 7, pages 577–600, April 1995
How to Cite
Albright, M. D. and Levy, P. E. (1995), The Effects of Source Credibility and Performance Rating Discrepancy on Reactions to Multiple Raters. Journal of Applied Social Psychology, 25: 577–600. doi: 10.1111/j.1559-1816.1995.tb01600.x
- Issue published online: 31 JUL 2006
- Article first published online: 31 JUL 2006
Using multiple feedback sources, the present study investigated the effects of source credibility and performance rating discrepancy on recipients' reactions. Individuals performed an ambiguous group task, rated their own performance on the task, and were later provided bogus feedback ostensibly from their peers and an expert rater. Individuals reacted toward the feedback and the source of the feedback as a function of the rating discrepancy and credibility of the feedback source. Generally, more credible sources and their feedback were evaluated more favorably. However, as predicted, this effect was overcome by performance rating discrepancy in the predicted conditions. The results show the importance of studying the interactive effects of message and source characteristics on individuals' reactions.