The authors would like to thank Jennifer Bucy for collecting the data and two anonymous reviewers for comments on an earlier version of this paper.
Effect of Server's “Thank You” and Personalization on Restaurant Tipping1
Article first published online: 31 JUL 2006
Journal of Applied Social Psychology
Volume 25, Issue 9, pages 745–751, May 1995
How to Cite
Rind, B. and Bordia, P. (1995), Effect of Server's “Thank You” and Personalization on Restaurant Tipping. Journal of Applied Social Psychology, 25: 745–751. doi: 10.1111/j.1559-1816.1995.tb01772.x
- Issue published online: 31 JUL 2006
- Article first published online: 31 JUL 2006
Servers in restaurants frequently use the tactic of writing “thank you” on the backs of checks before delivering them to dining parties. Servers also frequently personalize their interaction with dining parties by signing their first name below the gratitude message. The effectiveness of these tactics in increasing tips was examined. In a field experiment conducted in an upscale restaurant in a large Northeastern city, a server wrote on the backs of the checks either nothing, “thank you,” or “thank you” plus her first name. The addition of “thank you” increased tip percentages, although personalization by adding her first name had no effect. It was concluded that the commonly employed low-cost tactic of expressing gratitude to customers by writing “thank you” on the check can produce a worthwhile return.