The construction and validation of this instrument was supported by a grant from the William and Flora Hewlett Foundation through the University of Hawaii Program on Conflict Resolution. The mediator reliability study was supported by a grant from the John Randolph Haynes and Dora Haynes Foundation. The author would like to express appreciation to Ronald C. Johnson and Kenneth Meehan for their helpful feedback on the scale construction and validation process. A preliminary version of this scale was termed Conflict Management Inventory (CMI).
Construction and Validation of a Conflict Communication Scale1
Version of Record online: 31 JUL 2006
Journal of Applied Social Psychology
Volume 29, Issue 9, pages 1803–1832, September 1999
How to Cite
Goldstein, S. B. (1999), Construction and Validation of a Conflict Communication Scale. Journal of Applied Social Psychology, 29: 1803–1832. doi: 10.1111/j.1559-1816.1999.tb00153.x
- Issue online: 31 JUL 2006
- Version of Record online: 31 JUL 2006
A series of studies was conducted in order to construct and validate a measure of interpersonal conflict communication style, the Conflict Communication Scale (CCS). CCS items were designed to reflect variability in approach to conflict situations and to gather information relevant to conflict-related interventions, such as mediation. The measure is comprised of 5 subscales: (a) confrontation, (b) public/private behavior, (c) emotional expression, (d) conflict approach/avoidance, and (e) self-disclosure. Psychometric assessment of the CCS focused on test-retest reliability, social desirability influences, convergent and discriminant validity, discrimination between known groups, concurrent validity, and factor analysis. The resulting scale was found to have high reliability levels, minimal social desirability bias, sensitivity to some cultural differences, and its validity was supported by the majority of validation studies.