The Effect of Compliments on Tipping Behavior in Hairstyling Salons1

Authors


  • 1

    The authors thank Brittany Wilkinson and Nicole Merril for their invaluable assistance with data collection.

Correspondence concerning this article should be addressed to John S. Seiter, Department of Languages, Philosophy, and Speech Communication, Utah State University, Logan, UT 84322-0720. E-mail: jsseiter@cc.usu.edu

Abstract

This study examined the role of compliments on tipping behavior in hairstyling salons. Two female hair stylists cut and styled 115 customers' hair and either complimented or did not compliment the customers while interacting. Results indicated that hair stylists received significantly higher tips when complimenting their customers than when not complimenting them. These results and their implications are discussed.

Ancillary