Funding for this study was provided by the Department of Management, School of Accountancy, the Ponder Fund, and the Graduate School of the University of Missouri. The authors thank Felissa Lee, Chris Robert, and Sharon Wu for their assistance.
Third-Party Dispute Resolution in India and the United States1
Article first published online: 18 NOV 2008
© 2008 Copyright the Authors. Journal compilation © 2008 Wiley Periodicals, Inc.
Journal of Applied Social Psychology
Volume 38, Issue 12, pages 3075–3100, December 2008
How to Cite
Wall, J. A., Arunachalam, V. and Callister, R. R. (2008), Third-Party Dispute Resolution in India and the United States. Journal of Applied Social Psychology, 38: 3075–3100. doi: 10.1111/j.1559-1816.2008.00426.x
- Issue published online: 18 NOV 2008
- Article first published online: 18 NOV 2008
This study investigates the dispute-resolution approaches of 50 Indian panchayats (a team of 5 male elders), 50 Indian elders, and 50 U.S. informal mediators. A literature review as well as preliminary interviews with Indian students in the United States (n = 90) and with villagers in India (n = 60) established that Indian villagers rely principally on a panchayat or male elder to handle their disputes. Our subsequent study of panchayats and elders in India indicated that they do manage disputes and that their approaches differ in several distinctive ways. Subsequent qualitative and quantitative comparisons of the Indian elders' techniques with those of the U.S. mediators indicated that Indian elders were more assertive in their approaches.