Perceived Organizational Support as a Moderator of Emotional Labor/Outcomes Relationships
Article first published online: 27 APR 2009
© 2009 Copyright the Authors. Journal compilation © 2009 Wiley Periodicals, Inc.
Journal of Applied Social Psychology
Volume 39, Issue 5, pages 1013–1034, May 2009
How to Cite
Duke, A. B., Goodman, J. M., Treadway, D. C. and Breland, J. W. (2009), Perceived Organizational Support as a Moderator of Emotional Labor/Outcomes Relationships. Journal of Applied Social Psychology, 39: 1013–1034. doi: 10.1111/j.1559-1816.2009.00470.x
- Issue published online: 27 APR 2009
- Article first published online: 27 APR 2009
The current study investigates the interactive effects of perceptions of organizational support on 2 emotional labor outcomes: job satisfaction and job performance. A sample of 2 retail service firms (n = 338) supported the moderating effect of perceived organizational support (POS) on the emotional labor/outcomes relationships. POS attenuated the negative effects of the emotional labor/job satisfaction and emotional labor/performance relationships. Implications of these results, strengths and limitations of the current study, and directions for future research are discussed.