The Role of Negative Emotions on Adolescent Evaluation of Clinical Reproductive Healthcare Services
Article first published online: 4 SEP 2009
© 2009 Copyright the Authors. Journal compilation © 2009 Wiley Periodicals, Inc.
Journal of Applied Social Psychology
Volume 39, Issue 9, pages 2023–2044, September 2009
How to Cite
Alden, D. L. and Chen, Q. (2009), The Role of Negative Emotions on Adolescent Evaluation of Clinical Reproductive Healthcare Services. Journal of Applied Social Psychology, 39: 2023–2044. doi: 10.1111/j.1559-1816.2009.00514.x
- Issue published online: 4 SEP 2009
- Article first published online: 4 SEP 2009
Despite extensive research on adults, we know relatively little about the factors and processes that influence adolescent satisfaction with clinical reproductive healthcare. In this study, survey responses from 135 adolescent clinic users in the western U.S. support a client-satisfaction model that differs from the traditional coping response framework by featuring negative emotions as a primary antecedent of service-quality evaluations, rather than a consequence. Quality evaluations directly impacted satisfaction, which, in turn, affected word of mouth and intentions to return to the clinic. This research represents an initial step toward better understanding of ways that adolescents may differ from adults on factors influencing satisfaction with clinical reproductive healthcare and, hence, holds both theoretical and managerial significance.