The Impact of Computer Use on Employee Performance in High-Trust Professions: Re-Examining Selection Criteria in the Internet Age
Version of Record online: 12 AUG 2011
© 2011 Wiley Periodicals, Inc.
Journal of Applied Social Psychology
Volume 41, Issue 8, pages 2009–2043, August 2011
How to Cite
MULLEN, J. K. (2011), The Impact of Computer Use on Employee Performance in High-Trust Professions: Re-Examining Selection Criteria in the Internet Age. Journal of Applied Social Psychology, 41: 2009–2043. doi: 10.1111/j.1559-1816.2011.00790.x
- Issue online: 12 AUG 2011
- Version of Record online: 12 AUG 2011
Exposure to digital media is reconfiguring the neural networks of young people, possibly at the expense of empathy and social skills. Extraverts with high self-esteem and certain personality traits tend to initiate face-to-face (FtF) contact with strangers; introverts lower in self-esteem use computer-mediated communication (CMC). Those who are overreliant on CMC miss nonverbal cues indicating deception and insincerity. This research suggests that many who have been raised in the Internet Age may be ill suited for high-trust professions involving the establishment of FtF relationships. Greater use of psychological tests and observations of applicants engaged in behaviors that reveal desired personality traits are in order.