Experiencing Incivility in Organizations: The Buffering Effects of Emotional and Organizational Support


  • Portions of this research were presented at the annual conference of the Society for Industrial and Organizational Psychology, New York, NY, April 2007.

Kathi N. Miner, 012 Legett Hall, TAMU 4355, College Station, TX 77843-4355. E-mail: kminer@tamu.edu


Research shows that being a target of organizational incivility is associated with negative outcomes, including declines in job satisfaction, physical health, and psychological well-being. Two studies (90 property management company employees; 210 undergraduate students) were conducted to examine whether 2 types of social support—emotional and organizational—act as buffers of the relationship between incivility and outcomes in workplace and academic contexts. Two types of incivility were also examined: general workplace incivility and gendered incivility. Consistent with the hypotheses, the results of both studies indicated that employees and students who experienced higher levels of incivility reported better outcomes when they felt organizationally and emotionally supported. Implications for organizations are discussed.