Portions of this research were presented at the annual conference of the Society for Industrial and Organizational Psychology, New York, NY, April 2007.
Experiencing Incivility in Organizations: The Buffering Effects of Emotional and Organizational Support1
Article first published online: 10 FEB 2012
© 2012 Wiley Periodicals, Inc.
Journal of Applied Social Psychology
Volume 42, Issue 2, pages 340–372, February 2012
How to Cite
MINER, K. N., SETTLES, I. H., PRATT-HYATT, J. S. and BRADY, C. C. (2012), Experiencing Incivility in Organizations: The Buffering Effects of Emotional and Organizational Support. Journal of Applied Social Psychology, 42: 340–372. doi: 10.1111/j.1559-1816.2011.00891.x
- Issue published online: 10 FEB 2012
- Article first published online: 10 FEB 2012
Research shows that being a target of organizational incivility is associated with negative outcomes, including declines in job satisfaction, physical health, and psychological well-being. Two studies (90 property management company employees; 210 undergraduate students) were conducted to examine whether 2 types of social support—emotional and organizational—act as buffers of the relationship between incivility and outcomes in workplace and academic contexts. Two types of incivility were also examined: general workplace incivility and gendered incivility. Consistent with the hypotheses, the results of both studies indicated that employees and students who experienced higher levels of incivility reported better outcomes when they felt organizationally and emotionally supported. Implications for organizations are discussed.