First authorship was determined alphabetically as the first two authors contributed equally to the delivery of the manuscript.
Clarifying the importance of trust in organizations as a component of effective work relationships
Version of Record online: 29 JAN 2013
© 2013 Wiley Periodicals, Inc
Journal of Applied Social Psychology
Volume 43, Issue 2, pages 418–427, February 2013
How to Cite
Sousa-Lima, M., Michel, J. W. and Caetano, A. (2013), Clarifying the importance of trust in organizations as a component of effective work relationships. Journal of Applied Social Psychology, 43: 418–427. doi: 10.1111/j.1559-1816.2013.01012.x
- Issue online: 14 FEB 2013
- Version of Record online: 29 JAN 2013
Organizational trust is an important element of an organization's long-term success, as it is a central component of effective work relationships. This study examines the extent to which one's trust in the organization mediates the relationship between three drivers of social exchange relationships and three attitudinal outcomes. The results from a sample of 1,300 manufacturing employees revealed that trust in the organization partially mediated the relationship between perceived supervisor support and turnover intentions, affective organizational commitment and job satisfaction, and fully mediated the relationship between distributive justice and information receiving and these outcomes. This paper extends the empirical literature about the antecedents and consequences of trust in organization, giving special attention to the mediating role of trust in organizations.