This paper presents what it means for the low income, non user segment to have ‘technological voices’ and in turn ‘be heard’ socially and economically. It argues that the ICT liberates low income people to explore ways in which technology might help to support their livelihood. We draw on recent ethnographic research conducted in Bangladesh on the low income, non user segment. Some of the questions this paper seeks to answer are as follows: What constraints do people have when using communication access technology? How do they modify communication access technology to better suit their lifestyle and livelihood? As the provider of service, how can we be constantly aware of the need to modify features and make the necessary modifications?
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