Do you hear them working? Listening to, experimenting with and architecting work process



This EPIC2007 session draws our attention to ethnographic approaches for understanding work process in context. Each paper highlights ethnography's uses to promote new ways of working through experimentation and innovative design or architecture of work and work processes. The purpose of this introduction is to provoke discussion from multiple angles of the ethnographic approaches to work process described in these papers as well as to focus attention on the work processes in which ethnographers themselves are embedded.