Giving Voice to Print Production Facility Workers: Representing actual work practices in the streamlining of a labor intensive production print job



This paper presents findings from an ethnographic study of digital production printing with a focus on a complex, labor-intensive production print job. The goal of the study was to inform the development of tools, processes and technologies to improve the efficiency of this kind of job within the print production facility. By documenting how work was done from the perspective of the people who did the work, our study ensured that the voices and perspectives of the workers were formally represented in the process of improving and streamlining the tools and print production facility workflows.