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REFERENCES

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  2. Web resources
  • Bentley, Richard, Hughes, John A., Randall, David, Rodden, Tom, Sawyer, Pete, Shapiro, Dan and Sommerville, Ian 1992 Ethnographically-Informed Systems Design for Air Traffic Control. Proceedings of the 1992 ACM Conference on Computer-Supported Cooperative Work, November 1992, Toronto, Ontario, Canada.
  • Beyer, Hugh, and Karen Holtzblatt 1998 Contextual design: defining customer-centered systems. London : Academic Press.
  • Granka, Laura, Larvie, Patrick, and Riegelsberger, Jens 2008 Now You See It, Now You Don't: Ethnography and Selective Visibility in the Technology Sector. Ethnographic Praxis in Industry Conference Proceedings, Copenhagen, Denmark. Arlington , VA : American Anthropological Association.
  • Hanson, Natalie and Johan Sarmiento 2008 Sustaining Stories: The Versatile Life of Sustained In-House Ethnographic Practice in a Global Software Company. Ethnographic Praxis in Industry Conference Proceedings, Copenhagen, Denmark. Arlington , VA : American Anthropological Association.
  • Havey, Michael 2005 Essential business process modeling. Sebastopol , California : O'Reilly Media.
  • Kuniavsky, Mike 2003 Observing the user experience: a practitioner's guide to user research. San Francisco : Morgan Kaufman Publishers.
  • Suchman, Lucy 2002 Located Accountabilities in Technology Production. Scandinavian Journal of Information Systems, 14(2), pp. 91105.

Web resources

  1. REFERENCES
  2. Web resources