Navigating Value and Vulnerability with Multiple Stakeholders: Systems thinking, design action and the ways of ethnography.

Authors


  • Systems thinking as discussed here is inspired by the work of Harold G. Nelson. He refers to Systems Thinking as the process of understanding the relationships between constituent elements and the resulting qualities of an emergent whole as it interacts in any given situation with larger contexts and environments (Nelson).

Abstract

A growing cadre of organizations, corporations, NGOs and philanthropic foundations seek to address difficult global problems like poverty using social innovation and technology. Such problems are multivalent, deep-rooted, ever changing and culturally specific. Amid this complicated terrain, ethnographic tools and methods are uniquely suited and key to successfully addressing these large-scale dilemmas. In our project, we use dynamic combinations of research, strategy and creative thinking to develop scalable financial service prototypes designed to promote financial inclusion for the world's poorest individuals. Fostering holistic solutions in this arena requires new ways of conceiving, designing and delivering innovation. In this paper we describe our process and vision for navigating these complex environments with hybrid strategies and an embrace of systems thinking1. We conclude with six imperatives for success in global social innovation projects.

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