Back to the Future of Work: Informing corporate renewal
Article first published online: 3 MAR 2013
© 2012 by The American Anthropological Association. Some rights reserved.
Ethnographic Praxis in Industry Conference Proceedings
Volume 2012, Issue 1, pages 150–162, October 2012
How to Cite
WATTS-ENGLERT, J., SZYMANSKI, M., WALL, P., SPRAGUE, M. A. and DALAL, B. (2012), Back to the Future of Work: Informing corporate renewal. Ethnographic Praxis, 2012: 150–162. doi: 10.1111/j.1559-8918.2012.00017.x
- Issue published online: 3 MAR 2013
- Article first published online: 3 MAR 2013
This paper describes the results of a multi-year ethnographic study of how knowledge workers integrate new technology into their work practices. We studied mobile and remote workers who use smartphones, tablets, cloud computing, and social networking to support their work. Study findings describe the characteristics of mobile work, the coordination of multiple devices and sources of information, how new technology functioned as a social resource and issues that arose when participants used personal mobile devices to support work. We will also discuss how we are working with corporate teams to renew our research projects, and the solutions and services the company offers to support the changing nature of work.