Implementing EMRs: Learnings from a video ethnography
Article first published online: 3 MAR 2013
© 2012 by The American Anthropological Association. Some rights reserved.
Ethnographic Praxis in Industry Conference Proceedings
Volume 2012, Issue 1, pages 235–248, October 2012
How to Cite
VINKHUYZEN, E., PLURKOWSKI, L. and DAVID, G. (2012), Implementing EMRs: Learnings from a video ethnography. Ethnographic Praxis, 2012: 235–248. doi: 10.1111/j.1559-8918.2012.00025.x
- Issue published online: 3 MAR 2013
- Article first published online: 3 MAR 2013
This yearlong video ethnography of a healthcare clinic that transitioned from a paper process to a scanning solution documents in detail how the new technology impacted different groups in the clinic. While the scanning solution reduced the retrieving, filing, and paper-processing work for the Medical Record clerks, the ethnographic analysis showed that it also eliminated some of that work's tangible benefits for providers. Ultimately, the scanning solution resulted in a shift in the division of labor in the clinic from Medical Records to the healthcare providers who were burdened with additional administrative tasks. Indeed, the scanning technology did not make the clinic more efficient overall, as the number of patient visits per day remained the same.